CRM Project Director

University System of Maryland

CRM Project Director leading Salesforce implementation and governance for the University System of Maryland’s eleven-institution advancement consortium. Overseeing vendors, data, change management, budgets, and stakeholder adoption.

Posted 8/7/2026full-timeAdelphi • Maryland • 🇺🇸 United StatesLead💰 $165,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce CRM implementation, project management, and data governance, with a strong focus on stakeholder engagement and change management. Proven ability to lead multi-stakeholder programs and facilitate decision-making across diverse institutional environments.

Highest-signal resume keywords

Salesforce CRM ImplementationProject Management SkillsChange ManagementStakeholder EngagementData Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningBudget OversightRisk MitigationPerformance ReportingUser Acceptance TestingTraining StrategyDependency ManagementConfiguration GovernanceMaster Data ManagementData Quality

Soft Skills

Exceptional Written CommunicationVerbal CommunicationFacilitation SkillsSound JudgmentDiplomacy

Tools & Technologies

Salesforce Education CloudNonprofit CloudAdvancement Technology Platforms

Industry Keywords

Project Management Office (PMO) StandardsCross-Institutional CollaborationExecutive CommunicationChange-Control GovernanceStakeholder Forums

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Direct day-to-day execution of the Salesforce CRM implementation across eleven participating USM institutions
Develop and manage the integrated project plan, implementation roadmap, and communications strategy
Monitor project health, progress, risks, issues, dependencies, resources, budget, and quality
Prepare status, financial, and performance reports for the Executive Director and governance bodies
Lead operational and tactical decision-making and escalate strategic or cross-institutional issues
Oversee implementation vendors, consultants, and external partners, including contractual deliverables and work products
Coordinate campus stakeholders, functional leads, technical teams, and implementation partners
Serve as primary operational liaison among member institutions, the USM Office of Advancement, partners, and project teams
Facilitate cross-institutional working groups and decision-making forums
Lead change management, communications, training, user adoption, and readiness initiatives
Manage the integrated risk and issue management framework, project expenditures, forecasts, and resource allocation
Establish and improve PMO standards, methodologies, tools, reporting structures, and governance processes
Support Steering Group meetings, sponsor briefings, and stakeholder forums
Establish shared-instance Salesforce design, solution, configuration, release, and change-control governance
Lead data governance covering ownership, security, access, quality, master data management, and deduplication
Coordinate user acceptance testing, training validation, and deployment readiness

Requirements

What you’ll need

Bachelor’s degree from an accredited college or university; additional qualifying experience may substitute for education year-for-year for up to four years
Seven years of progressively responsible project and/or program management experience
Leadership of at least one enterprise CRM or major system implementation
Experience leading multi-stakeholder programs and building consensus across organizational or institutional boundaries
Experience with change management, stakeholder engagement, and executive communication
Working knowledge of Salesforce CRM and enterprise data governance principles
Knowledge of advancement and fundraising technology platforms, including Salesforce Education Cloud, Nonprofit Cloud, or comparable CRM solutions
Project and program management skills, including planning, scheduling, budget oversight, risk mitigation, dependency management, and performance reporting
Change management, stakeholder engagement, user adoption, and training strategy skills
Ability to build consensus and facilitate decision-making among diverse stakeholders
Ability to establish data governance standards covering ownership, security, access controls, data quality, master data management, and configuration governance
Ability to translate complex technical and business information into executive recommendations, reports, and presentations
Exceptional written, verbal, presentation, facilitation, and meeting management skills
Sound judgment, diplomacy, and political awareness in cross-institutional relationships and conflict resolution
Ability to maintain confidentiality and stewardship of sensitive donor, alumni, institutional, and program data

Benefits

Comp & perks

22 days of annual leave
15 days of sick & safe leave
16–17 holidays
3 personal leave days
12 weeks paid family medical leave
Comprehensive medical, dental, and vision coverage
Flexible spending accounts
Mandatory and supplemental retirement plans with providers including Fidelity and TIAA
Optional term life and AD&D benefits through MetLife
Tuition remission for employees and their families
Free professional development conferences
Unlimited LinkedIn Learning access
Membership eligibility for SECU credit union
Employee Assistance Program providing free counseling, legal, financial, and work-life support services