University System of Maryland

Learning and Development

• Designs, facilitates, and evaluates in-person and online professional development workshops, curriculum institutes, and professional learning communities in computer science and related P-20 areas for K-12 and higher education educators.
• Collaborates with the Maryland State Department of Education on the development and revision of K-12 computer science education standards.
• Conducts quarterly needs assessments related to computer science, computational thinking, and related content instruction in Maryland public school systems.
• Delivers interactive training on computing pedagogy, curriculum integration, equity strategies, and emerging educational technologies.
• Provides ongoing mentoring and coaching to participating teachers to support instructional improvement.
• Manages implementation of MCCE workshops and related activities for Maryland K-12 districts, administrators, facilitators, higher education faculty, and collaborators.
• Coordinates event logistics, including registration, accommodations, participant communication, and required resources.
• Ensures professional learning offerings are reviewed and approved for Continuing Education Units (CEUs) and Continuing Professional Development (CPD) credits in alignment with state requirements.
• Provides operational support to ensure effective meetings, workshops, and conferences.
• Creates and manages user accounts, roles, permissions, enrollments, and authentication methods; oversees course access and sub-account provisioning for all MCCE and P-20 accounts.
• Sets up academic terms, creates course shells, archives/concludes courses, and supports content import/export and duplication.
• Serves as the primary technical contact for LMS platform-related issues; provides timely support to staff, facilitators, and participants; communicates updates, features, maintenance, and outages for all MCCE and P-20 accounts.
• Develops and maintains user guides, FAQs, tutorials, and best practices; delivers training and onboarding for facilitators and participants.
• Assists with course setup, content organization, and Canvas tool usage; advises on instructional design and accessibility (WCAG/ADA compliance).
• Aligns Canvas interface with MCCE/P-20 branding and manages shared resources, templates, and blueprint courses.
• Generates reports on usage, engagement, and enrollment trends.
• Helps develop and enforce Canvas-related policies; manages course completion certificates and MSDE CPD credit forms.
• Collects, compiles, and organizes data pertinent to the effectiveness of facilitated workshops. Analyzes, summarizes, and communicates this information to appropriate USM officials.
• Assists in the preparation of annual and financial reports, recommendations, and other information resources for the improvement of MCCE and its programs.
• Provides support for P-20 meetings, convenings, and events as needed, including coordination of logistics and participant communication.
• Assists with implementation tasks to support the overall effectiveness of P-20 activities and initiatives.
• Assists in arranging online or in-person event venues, sets up registration, arranges accommodations, communicates with facilitators and participants, and coordinates any resources needed. Provides any other support required by P-20 to promote the effectiveness of meetings, workshops, and conferences.

Professional Development Specialist

Security Engineer

• Monitors relevant Information Sharing and Analysis Centers (ISACs), Security Operations Centers (SOCs), vendor news, and the media reports for any vulnerabilities that could impact a USM organization.
• Selects, implements, and operates the USM vulnerability and threat management tools and systems.
• Assists institutions with addressing any relevant vulnerabilities across all networks, servers, and endpoints.
• Advises institutions on video surveillance and physical security solutions.
• Drafts notices, makes presentations, and ensures that all institutions are aware of any relevant threats and vulnerabilities to their environment.
• Assists in the development, implementation, and operation of a systemwide ISAC/SOC function.
• Researches and assists institutions with implementing any technical best practices in their environments.
• Identifies technical solutions that could address security and privacy requirements.
• Provides project management expertise to USM cybersecurity and privacy projects.
• Establishes and maintains relevant cybersecurity and privacy vendor relationships.
• Assists in the selection, implementation and operation of systemwide cybersecurity and privacy tools.
• Attends meetings and assists with the activities of the USM Privacy Council and USM Security Council.
• Provides technical and forensic assistance with incident and breach response.
• Performs cybersecurity and privacy reviews of 3rd party solutions.

Cybersecurity & Privacy Technology Manager

Director

• Supports the ARTSYS Product and Project Manager with implementation of the ARTSYS system, including active participation in weekly vendor coordination calls.
• Coordinates outreach with Maryland community college partners related to ARTSYS Program Transfer Guides.
• Plans and facilitates meetings with community college partners to clarify system functionality, improve transfer-related processes, and identify training and support needs.
• Assists with promoting ARTSYS through transfer fairs, meetings, workshops, and other appropriate venues.
• In partnership with the ARTSYS Product and Program Manager, enhances college fair presence by offering ARTSYS sessions for counselors, administrators, and prospective transfer students on effective platform use.
• Coordinates with transfer coordinators and other leaders at all Maryland community colleges to support USM institutional participation in virtual and in-person college fairs statewide.
• Serves as the programmatic lead, under the oversight of the Director of Articulation and Enrollment Services, for planning and coordinating the annual Maryland Transfer Partnership Conference (MTPC), a statewide professional development event for staff across all Maryland higher education institutions participating in ARTSYS.
• Collaborates with USM IT to develop and maintain registration and informational websites for in-person and virtual events.
• Coordinates logistics for MTPC, retreats, workshops, and in-person meetings, while contributing to agenda development, content delivery, facilitation of discussions, and alignment with the unit’s strategic plan.
• Participates in the development and application of rubrics and criteria to administer scholarship programs in alignment with donor intent and Board directives.
• Assists with inter-institutional coordination related to scholarship implementation, including communications, process enhancements, and tracking and organization of scholarship information.
• Contributes to the enhancement of scholarships models used for tracking and managing funds.
• Participates in enrollment management affinity groups, contributes to agenda development, and maintains records and meeting archives.
• Tracks action items and follows up on outcomes from the ARTSYS Advisory Council and other affinity groups.
• Moderates discussions among leaders from USM institutions, including registrars, financial aid directors, admissions directors, transfer coordinators, and residency officials.
• Shares updates with affinity groups on relevant USM activities and policies and, as appropriate, coordinates collective input on topics of shared interest.
• Represents the University System of Maryland (USM) on statewide committees.
• Leads a statewide intersegmental committee and coordinates preparation for activities related to professional organizations such as the Maryland School Counselor Association (MSCA), National Association for College Admission Counseling (NACAC), The American Association of Collegiate Registrars and Admissions Officers (AACRAO), and other related organizations.
• Develops stakeholder communication plans and serves as the primary point of contact for outreach efforts, both virtual and in-person.
• Works directly with the Associate Vice Chancellor to review and prepare materials related to academic programs proposals and evaluation processes.
• Implements and maintains a review process to ensure ADA compliance across Academic and Enrollment Services documents and records, including administrative archives and ARTSYS materials, to support accessible communication.
• Participates in ongoing professional development related to ADA to remain current on legal requirements, best practices, and emerging accessibility standards.
• Provides training and guidance to Academic Affairs staff on creating accessible documents and materials in alignment with ADA accessibility requirements.

Assistant Director, Articulation & Enrollment Services

Network Engineer

• Maintains and operates MDREN’s statewide wide area network (WAN) infrastructure, including core, edge, and optical transport layers.
• Ensures high availability, performance, and resilience across all backbone and interconnection services.
• Responds to and corrects problems within the MDREN network.
• Monitors network activity to detect, identify, and address security issues, events, and intrusions to the Network.
• Proactively monitors all enterprise communication systems for proper, stable operation, taking appropriate corrective action if required.
• Ensures networking maintenance and upgrades are coordinated with the affected parties.
• Works with network equipment vendors to find effective solutions to network issues and upgrades.
• Maintains related computer systems, software packages, and network appliances in support of the network.
• Develops implementation plans and schedules.
• Develops and maintains documentation, policies, procedures, and methods for the operation of the MDREN network.
• Designs, engineers, and maintains MDREN’s statewide WAN, including backbone, regional aggregation, and partner interconnects.
• Leads architecture and deployment of dense wavelength division multiplexing (DWDM) optical transport systems, including wavelength services, reconfigurable optical add-drop multiplexer (ROADM) configurations, and optical path engineering.
• Integrates and operates optical/IP convergence architectures, leveraging router-based DWDM optics where applicable.
• Engineers and supports high-capacity backbone upgrades (100G/400G and beyond).
• Collaborates with member institutions and partner research and education networks (RENs) on interconnection design and capacity planning.
• Supports and contributes to MDREN’s web presence by maintaining accurate, up-to-date technical content related to network services, infrastructure status, and member resources.
• Collaborates with MDREN leadership and administrative staff to ensure the website reflects current services, network architecture, and strategic initiatives.
• Provides technical oversight for website content related to network operations, including service documentation, outage notifications, and performance information.
• Assists in the administration and continuous improvement of the MDREN website, including recommending enhancements to structure, usability, and future design to better support member institutions and stakeholders.
• Provides technical support and guidance to MDREN member institutions to ensure effective use of network services.
• Serves as a primary technical resource for member institutions on network services and connectivity.
• Troubleshoots and resolves member-reported network issues.
• Communicates network changes, outages, and upgrades to affected members.
• Supports onboarding of new member connections and services.
• Identifies and evaluates emerging technologies and best practices to enhance network capabilities.
• Researches new technologies, tools, and methodologies relevant to enterprise and research network environments.
• Evaluates and recommends improvements to network architecture, performance, and security.
• Supports long-term strategic planning for network evolution.

Senior Wide Area Network Engineer

General

• Conducts the full life cycle of competitive sealed proposals for systemwide contracts.
• Conducts pre-bid/pre-proposal conferences and evaluations.
• Performs sourcing activities and collaborates with institutional stakeholders.
• Evaluates new sources, methods, and suppliers to ensure a consistent, reliable, and cost-effective supply of goods and services.
• Conducts price and cost analysis to support award recommendations and negotiation strategies.
• Engages in continuous improvement of sourcing processes.
• Processes and manages complex procurement requests.
• Verifies completeness, accuracy, and consistency of procurement documentation.
• Responds to complex inquiries regarding procurement policies and procedures.
• Oversees the lifecycle of systemwide contracts and conducts assessments and negotiations.

Senior Buyer

Customer Support

• Provides Tier 1–2 technical support via ticketing systems (TeamDynamix/RT), email, Microsoft Teams, and walk-up requests.
• Diagnoses and resolves issues related to hardware, software, user access, and connectivity.
• Supports Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Supports enterprise applications (e.g., Adobe, Zoom, Tango).
• Assists users with cloud file sharing, storage, and collaboration workflows.
• Troubleshoots mobile devices (email, MFA, Teams, Zoom, etc.).
• Troubleshoots printing, peripherals, and workstation configurations.
• Troubleshoots Wi-Fi connectivity and network access issues.
• Escalates complex or unresolved issues to senior IT staff.
• Delivers high-priority IT support to executive leadership.
• Ensures readiness of executive devices, accounts, and meeting environments.
• Handles sensitive requests with discretion and urgency.
• Conducts USM Office site visits as needed.
• Creates and manages user accounts, shared mailboxes, and distribution groups.
• Configures mailbox permissions, delegation, and calendar access.
• Supports employee onboarding and offboarding (account provisioning and access management).
• Tracks and manages service requests using ITSM tools.
• Documents issues, resolutions, and trends.
• Contributes to knowledge base articles, SOPs, and IT operations documentation.
• Configures and deploys laptops, desktops, mobile devices, and peripherals.
• Performs system imaging, software installation, and endpoint setup.
• Supports device lifecycle activities (replacements, upgrades, reconfigurations).
• Configures, tests, and supports AV systems for meetings and hybrid events.
• Provides live technical support for high-visibility meetings and Board of Regents events.
• Supports conference room technologies and hybrid platforms.
• Assists with phishing, spam, and security incident response.
• Supports access control and authentication processes.
• Escalates potential security risks.
• Provides basic support for phone/security systems (as needed).
• Participates in IT initiatives (M365 enhancements, endpoint modernization, ITSM, AI/Copilot).
• Supports testing, deployments, documentation, and user training for projects.

IT User Support Specialist

• The Director of Educator Preparation Innovation provides strategic, academic, and operational leadership for the University System of Maryland’s (USM) educator preparation priorities and innovation portfolio.
• This role leads systemwide efforts to strengthen, modernize, and expand educator preparation by guiding collaborative program design, ensuring regulatory compliance, and advancing instructional quality across multiple licensure and professional growth pathways.
• The Director fosters cross-institutional collaboration among USM institutions, local education agencies, and state partners to address emerging workforce needs, improve educator recruitment, preparation, licensure, and retention, and support innovation and institutional transformation.
• The position is accountable for program integrity, scalability, sustainability, and continuous improvement, including oversight of partnerships, fiscal management, and data-informed decision-making.