Ivanti Neurons Administrator

University of Wisconsin-Milwaukee

Ivanti Neurons Administrator managing UWM’s endpoint and service management platform. Configuring policies, troubleshooting systems, and improving secure campus IT operations.

Posted 8/21/2026full-timeMilwaukee • Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in administering and maintaining the Ivanti Neurons platform, including user access management, security configurations, and performance monitoring. Proficient in troubleshooting IT systems and collaborating with cross-functional teams to enhance platform effectiveness and ensure compliance with operational best practices.

Highest-signal resume keywords

Ivanti Neurons AdministrationUser Access ManagementTroubleshooting IT SystemsTechnical Documentation CreationCloud-Based SaaS Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Endpoint ManagementRole-Based SecuritySystem Performance MetricsConfiguration ManagementChange ManagementITIL FamiliarityDashboard CreationSystem EnhancementsVendor CoordinationTechnical Initiatives Support

Soft Skills

CollaborationCommunicationProblem-Solving

Tools & Technologies

Ivanti NeuronsSaaS ApplicationsIT Service Management Tools

Industry Keywords

Enterprise IT SystemsHigher EducationComplianceOperational Best Practices

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Administer and maintain the Ivanti Neurons platform, including user accounts, role-based access controls, and security configurations
Monitor and maintain application-feature performance metrics and recommend corrective or preventive actions
Troubleshoot hardware, software, system, Ivanti Neurons, and endpoint-performance issues
Work with vendors and internal teams to resolve incidents and service disruptions
Coordinate and monitor updates, upgrades, and patches
Evaluate vendor software releases and feature updates and facilitate adoption of new functionality
Configure, test, and deploy Neurons policies, automations, workflows, and system objects
Recommend application enhancements, custom designs, integrations, and third-party products
Participate in change management, version control, testing documentation, and release communications
Develop and maintain system documentation, configurations, processes, troubleshooting guides, and enhancement summaries
Lead or support small to medium technical initiatives
Collaborate with leadership and stakeholders to assess platform effectiveness, review metrics, and identify improvements
Ensure alignment with security, compliance, and operational best practices

Requirements

What you’ll need

2+ years of experience administering enterprise IT systems, endpoint management platforms, or SaaS-based applications
Experience managing user access, role-based security, and system permissions in a multi-user environment
Experience troubleshooting hardware, software, and system issues, including coordination with vendors and escalation support
Experience creating and maintaining technical documentation and communicating system changes to non-technical audiences
Bachelor's degree in information technology, computer science, or a related field by date of hire (preferred)
Familiarity with ITIL or IT Service Management practices as applied in higher education
Experience supporting cloud-based SaaS platforms, including release evaluation, testing and feature adoption
Experience supporting or leading small to medium IT initiatives or system enhancements with cross-functional campus partners
Ability to create dashboards and reports communicating system health, compliance and risks to IT leadership and governance groups
Legally authorized to work in the United States at the time of hire
Ability to complete an I-9 form
Cover letter and resume required
Three professional/supervisor references required for finalists
Successful criminal background check required

Benefits

Comp & perks

Flexible work/life balance schedules
Hybrid-flexible schedule and additional remote work options may be considered
Vacation leave
Sick leave with no expiration
Personal holiday
Paid legal holidays
Employer contributions toward the cost of several benefit plans
Reasonable accommodations for qualified individuals with disabilities