Benefits Specialist

University of Wisconsin-Madison

Benefits Specialist providing expertise in employee benefits for employee support and guidance. Collaborating with HR leadership to resolve complex benefits-related queries and ensure compliance.

Posted 6/11/2026full-timeMadison • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $62,500 per yearWebsite

About the role

Key responsibilities & impact

Develops and facilitates employee benefit trainings and associated resources and materials
Serves as a unit subject matter expert and liaison to internal and external stakeholders providing complex benefit information
Receives, processes, and audits benefit enrollments and changes according to established policies and procedures
Identifies opportunities for operational improvements and recommends changes to leadership
Receives, responds to, and resolves complex employee benefits questions, feedback and problems from employees, HR leadership, and campus partners through various mediums
Advises current and prospective employees and human resources staff on benefit eligibility, options, and applicable timelines according to established policies and procedures
Researches eligibility and enrollment rules, plan documents, contract statutes, and administrative codes to provide correct benefit resources and materials to human resources professionals and employees

Requirements

What you’ll need

3+ years of experience creating and analyzing reports
3+ years of providing excellent customer service
Ability to quickly learn and use new technology
Takes full responsibility and ownership of all work assignments to meet and/or exceed deadlines
Demonstrated ability to maintain confidentiality and work with confidential data
Ability to work up to 4 late nights (approx. 10:30 pm - 2:00 am) per year to support 3rd shift employees
Ability to use spreadsheets and word processing software (Word, Excel, etc.)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

report analysisbenefit enrollment processingbenefit auditingoperational improvementeligibility researchenrollment rulescontract statutesadministrative codes

Soft Skills

customer serviceconfidentialityresponsibilityownershipproblem resolutioncommunicationstakeholder liaison