University of Washington, Department of Electrical & Computer Engineering

Senior Program Manager, Enterprise Customer Success

University of Washington, Department of Electrical & Computer Engineering

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $115,000 - $190,000 per year

Job Level

Senior

Tech Stack

IoTPMP

About the role

  • Design and lead scalable customer success programs for enterprise customers, coordinating across Sales, Product, Engineering, Support and Operations
  • Lead and influence cross-functional initiatives involving multiple internal teams, external partners, and enterprise stakeholders without direct authority
  • Establish program governance frameworks, including regular executive reviews, escalation processes, and aligning strategic priorities
  • Conduct regular business reviews and facilitate customer advisory sessions to assess satisfaction and gather actionable feedback
  • Serve as the primary advocate for enterprise customer needs, ensuring their perspectives inform strategic planning and decision-making
  • Build and maintain trusted relationships with enterprise customers and internal stakeholders, providing transparent communication of program updates and milestones to senior leadership
  • Develop and manage detailed project plans, timelines, and resource allocations while tracking progress and addressing risks and dependencies
  • Develop and implement standardized, data-driven processes and tools to enhance the enterprise customer experience, including collecting and analyzing NPS and CSAT data

Requirements

  • 8+ years of progressive experience in customer success, program management, or business operations within B2B technology environment
  • Experience managing enterprise customer relationships (>$1M ARR accounts preferred)
  • Proven track record of leading complex, cross-functional initiatives and delivering high-stakes projects
  • Experience in IoT, RFID, or technology hardware industries
  • Background in management consulting or business operations with a focus on scalable process and program development
  • Relevant certifications such as Six Sigma, PMP, or equivalent
  • Strong ability to understand and articulate customer needs
  • Excellent communication and relationship-building skills, with experience presenting to executive audiences
  • Bachelor’s degree or equivalent experience in a technical field
Benefits
  • Merit increases
  • Annual bonus
  • Stock awards
  • Opportunity to earn sales incentives based on revenue or utilization
  • Healthcare benefits (US based employees)
  • 401(k) plan and company match
  • Support for remote work or a desk with a view
  • Weekly Q&A sessions with the executive team
  • Open paid time-off policy
  • Respect for work/life balance
  • Competitive benefits
  • Reasonable accommodation for individuals with disabilities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementproject managementdata analysiscustomer successprocess developmentNPS analysisCSAT analysisresource allocationrisk managementstrategic planning
Soft skills
communicationrelationship buildinginfluencingleadershipcollaborationcustomer advocacyproblem solvingstakeholder managementpresentation skillsnegotiation
Certifications
Six SigmaPMP