Client Services Advisor

University of Toronto Entrepreneurship

Client Services Advisor supporting University of Toronto admissions, financial aid, and awards enquiries. Reviewing applications, maintaining records, and assisting prospective and current students.

Posted 8/19/2026full-timeToronto • 🇨🇦 CanadaJuniorMid-Level💰 CA$67,916 - CA$86,855 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in admissions processes and policies within a post-secondary educational institution, providing exceptional customer service and support to diverse applicant populations. Proficient in managing inquiries, maintaining database records, and adapting to changing conditions while ensuring compliance with institutional standards.

Highest-signal resume keywords

Bachelor's DegreeAdmissions Policies ApplicationCustomer Service SkillsStudent Information Systems FamiliarityAdvanced Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Admissions Process KnowledgeDatabase ManagementDocument Management SystemsPolicy ExplanationApplication Review

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational SkillsTact and DiplomacyAbility to Maintain Composure Under Pressure

Tools & Technologies

Student Information SystemsWord Processing SoftwareSpreadsheet Software

Industry Keywords

Post-Secondary EducationFinancial AidAdmissions RequirementsDiverse Applicant PopulationsEducation Systems Worldwide

About the role

Key responsibilities & impact

Act as the first point of contact for general enquiries
Respond to inbound telephone and email enquiries related to admissions, financial aid, and awards
Provide detailed information on processes, policies, procedures, financial aid issues, financial awards, and admission requirements
Respond to enquiries within the defined scope and redirect non-standard, difficult, or complex queries as appropriate
Troubleshoot and resolve routine issues
Respond to complaints and assess whether escalation to the supervisor is required
Review admission applications for completeness
Update application statuses in the admissions system and applicant portal
Update and maintain database records
Provide non-supervisory administrative guidance and day-to-day on-site support
Support training as a resource to others
Attend the Universities Fair and designated on-campus University Open Houses as required

Requirements

What you’ll need

Bachelor's Degree or acceptable combination of equivalent experience
Minimum of two (2) years’ experience providing detailed explanation of policies and procedures related to admissions in a post-secondary educational institution
Experience applying admissions policies and strong understanding of undergraduate and second entry programs
Excellent customer service skills, with tact and diplomacy when dealing with students, staff, diverse applicant populations, and upset or irate clients
Familiarity with the university’s student information systems or a comparable system
Advanced computer skills, including word processing, creating and manipulating spreadsheets, and navigating multiple websites and systems concurrently
Excellent oral and written communication, interpersonal, and organizational skills
Ability to adapt quickly and accurately to new procedures and changing conditions
Ability to use independent judgment and discretion when responding to enquiries
Ability to maintain composure under pressure
Experience working with education systems worldwide is an asset
Experience with document management systems is an asset

Benefits

Comp & perks

Annual step progression to a maximum of $86,855
Full-time continuing budget appointment
Accessibility accommodations throughout the application and hiring process
Diversity and inclusion support
University employee benefits are not otherwise specified