One Stop Counselor
University of Tennessee College of Arts & Sciences
full-time
Posted on:
Location: Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 per year
Job Level
Entry Level
About the role
- This is an on-campus position with some hybrid/remote work schedule flexibility.
- Part of the centralized team within One Stop Student Services providing a student-focused approach to quality service supporting recruitment, retention, and graduation.
- Cross trained to provide front-line support to students (prospective, current, former, alumni), parents/families, and other campus community members in areas of Undergraduate Admissions, University Registrar, Financial Aid and Scholarships, and the Bursar.
- Answer questions of significant breadth and depth related to the offices as well as facilitate transactions.
- First level of student contact providing general information and inquiries, acting as a triage for complex enrollment issues, solving end to end issues, and elevating complex issues to appropriate specialists.
- Attend meetings, events, and functions on and off campus and work weekends and evenings as required.
Requirements
- High School diploma and 5 years of customer service experience, or
- Associate degree and 3 years of customer service experience, or
- Bachelor's degree and 1 year of customer service experience.
- Experience in higher education, specifically areas of enrollment, admissions, financial aid, registrar, and bursar/student accounts.
- Exceptional customer service skills and knowledge of basic service etiquette
- Exceptional oral and written communication skills; public speaking skills
- Ability to write clearly, concisely, and correctly
- Ability to engage and interact effectively with people of all ages and diverse backgrounds
- Ability to work as a team member
- Ability to analyze and interpret data and make independent decisions; responsible for decisions
- Ability to attend meetings, events, functions on and off campus and work weekends and evenings as required
- Ability to meet expectations in a fast-paced, dynamic, customer-oriented environment
- Highly motivated, focused, and results-oriented
- Knowledge of higher education, enrollment services, and student development
- Knowledge of the University of Tennessee, Knoxville, including institutional and unit policies, procedures, and processes