Manage virtual desktop solutions according to client requirements.
Communicate service details to clients, including billing information.
Maintain virtual machines in Azure and on-premises.
Perform daily maintenance, including changes and improvements.
Monitor and optimize virtualization performance of virtual desktops.
Contribute to endpoint management configuration and administer management tools.
Work with service owner to define service standards and best practices.
Troubleshoot, patch, and configure software toolsets within Technology Services portfolio.
Communicate regularly on status and progress to supervisors and project teams.
Stay current with technology through research and training.
Maintain regular contact with Local Support Providers, Customer Care, and key vendors.

Requirements

Bachelor of Science and 3 to 5 years of experience or equivalent education and experience.
Solid understanding of Azure virtualization technologies, operating systems and communications packages.
Strong interest in developing new methods and procedures for problem-solving.
Ability to participate in strategic planning and work with emerging technologies.
Experience with Scripting (PowerShell, Perl or Python) and automating processes required.
Experience with Azure Desktop Solutions and Windows Desktop required.
Prior experience with Windows Servers, Active Directory, Group Policy, and Microsoft Office 365 preferred.
Demonstrated ability to effectively communicate through written business communications and documentation.
Excellent customer service skills and communication skills.

Benefits

Health, Life, and Flexible Spending Accounts: comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits.
Tuition: exceptional tuition benefits for you, your spouse, and dependents.
Retirement: generous retirement plans with various investment options.
Time Away from Work: substantial time away from work each year.
Long-Term Care Insurance: insurance to help cover long-term care costs.
Wellness and Work-life Resources: programs and resources for health and balance.
Professional and Personal Development: resources for personal and professional advancement.
University Resources: access to cultural and recreational activities.
Discounts and Special Services: great deals for faculty and staff.
Flexible Work Hours: creative approaches to complete work while promoting balance.
Penn Home Ownership Services: forgivable loan for eligible employees interested in buying a home.
Adoption Assistance: reimbursement for qualified expenses related to adoption for up to two adoptions.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Azure virtualization technologiesScriptingPowerShellPerlPythonWindows DesktopWindows ServersActive DirectoryGroup PolicyMicrosoft Office 365

Soft Skills

problem-solvingstrategic planningcommunicationcustomer service

Certifications

Bachelor of Science