University of Pennsylvania

System Administrator

• Manage virtual desktop solutions according to client requirements.
• Communicate service details to clients, including billing information.
• Maintain virtual machines in Azure and on-premises.
• Perform daily maintenance, including changes and improvements.
• Monitor and optimize virtualization performance of virtual desktops.
• Contribute to endpoint management configuration and administer management tools.
• Work with service owner to define service standards and best practices.
• Troubleshoot, patch, and configure software toolsets within Technology Services portfolio.
• Communicate regularly on status and progress to supervisors and project teams.
• Stay current with technology through research and training.
• Maintain regular contact with Local Support Providers, Customer Care, and key vendors.

Senior Systems Administrator – Consultant