Oncology Patient Scheduler 2

University of Miami

Patient Scheduler coordinating schedules and information for UHealth services while delivering exceptional customer service and managing complex treatments over the phone.

Posted 7/29/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in scheduling complex treatments while ensuring accuracy and compliance with medical protocols. Provides exceptional customer service through effective communication and management of patient inquiries and appointment preparations.

Highest-signal resume keywords

Complex Treatment SchedulingCustomer Service ExcellenceMedical Terminology ProficiencyScheduling Software UtilizationDemographic Verification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complex Treatment SchedulingDemographic VerificationInsurance Information VerificationMedical TerminologyAppointment Coordination

Soft Skills

Attention to DetailEffective CommunicationPatient EducationProblem SolvingTime Management

Tools & Technologies

Scheduling SoftwareComputer ApplicationsNetwork Drives

Industry Keywords

CTU AppointmentsCompliance ProtocolsPatient Imaging ReportsUniversity PoliciesHigh Call Volume Management

About the role

Key responsibilities & impact

Schedules all types of complex treatments with attention to detail.
Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine proper treatment times.
Obtains and verifies necessary demographic and insurance information.
Screens and verifies information for ensure accuracy when scheduling all CTU appointments.
Ability to manage high call volumes to ensure best possible customer service by properly education the patient on CTU appointments preparation and answering questions.
Utilizes multiple computer applications, scheduling software, network drives to schedule multiple Treatments within multiple modalities and entities across all CTU UHealth locations.
Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order.
Coordinates processes and timing as required by the physician and facility for special procedures or treatments.
Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information.
Adheres to University and unit-level policies and procedures and safeguards University assets.

Requirements

What you’ll need

High School diploma or equivalent
Minimum 2 years of relevant experience

Benefits

Comp & perks

medical
dental
tuition remission