Supports department and/or department leadership with daily clerical tasks.
Collects, reviews, analyzes complex and/or confidential data and prepares reports, charts, budgets and other presentation materials.
Responds to or routes non-routine, priority or confidential inquiries from external or internal sources with correspondence or other messaging on behalf of department leadership.
Plans meetings and takes detailed minutes, as needed.
Answers phone calls, provides information to callers or connects callers to appropriate staff.
Schedules appointments and updates calendars.
Makes travel arrangements and reservations for department leadership and staff, as needed.
Composes and types correspondence, such as informative materials; creates spreadsheets and presentations.
Greets and provides general support to visitors.
Develops and maintains department filing system.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Department Specific Functions: Communicates and delivers urgent messages to corresponding providers; Initiates onboarding procedures and assists with offboarding tasks for departing providers/staff members with oversight and guidance from Department Administrator/Sr. Practice Manager; Responsible for annual appointments, promotions, and Tenure (APT) process, & voluntary appointments (staff physicians/VA); Transcribes Divisional Meeting Minutes for distribution and future reference; Coordinates work orders for equipment/office maintenance for faculty; Processes CME expense reports for faculty; Maintains Divisional and Departmental spreadsheet accordingly; Makes travel arrangements and reservations for department leadership and staff, as needed; Oversees Kyrus Website management/updates and other cloud storage systems; Distributes Press Gainey scores to providers; Updates and edits QGenda schedule as needed; Responsible for working with Department Administrator/Sr. Practice Manager in calendar management and scheduling of candidates, events, and business-related activities; Composes emails and correspondence, answers telephone calls and addresses these accordingly, also reserves conference rooms as needed; Responsible for collecting data regarding physician availability for Wards, MOD and On-Call; Distributes corresponding calendars as needed; Processes and distributes mail.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Requirements
High school diploma or equivalent; Bachelor's degree preferred
Minimum 3 years of relevant experience required; experience in an academic or healthcare environment preferred
Scientific background or previous exposure to bibliographic review preferred
Knowledge, Skills and Attitudes: General knowledge of office procedures and operations
Ability to accurately prepare and maintain records, files, reports and correspondence
Ability to communicate effectively in both oral and written form
Ability to maintain effective interpersonal relationships
Ability to process and handle confidential information with discretion
Skill in completing assignments accurately and with attention to detail
Proficiency in computer software (i.e. Microsoft Office); must demonstrate high level of skill with MS Word, Excel, and Outlook calendaring programs
Any appropriate combination of relevant education, experience and/or certifications may be considered