Clinical Business Operations Representative
University of Miami
full-time
Posted on:
Location Type: Office
Location: North Miami • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations.
- Performs general administrative and receptionist functions, including answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records.
- Assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.
- Assists the department in managing expectations surrounding pre and post patient care.
- Obtains or reviews all patient demographic information, insurance information and referral numbers.
- Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
- Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
- Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
- Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
- Provides coverage for responsibilities of co-workers when assigned or as need arises.
- Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
- Maintains confidentiality of all information.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
Requirements
- High School Diploma or equivalent/relevant experience, certification or license
- No previous experience required
- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
- Teamwork: Ability to work collaboratively with others and contribute to a team environment.
- Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
Benefits
- medical
- dental
- tuition remission
- comprehensive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
administrative functionsreceptionist functionspatient managementclinical records reviewdemographic information acquisitioninsurance information managementauthorization verificationdata completeness reviewcall triagemessage documentation
Soft skills
courteous assistanceefficient communicationprofessional mannerproblem-solvingteamworklearning agilityadaptabilitycollaborationconfidentialityservice standards adherence
Certifications
High School Diplomarelevant experiencecertification or license