Patient Access Specialist II – Practice Operations, Radiology Scheduling

University of Maryland Faculty Physicians

Patient Access Specialist scheduling medical exams and procedures at a healthcare facility. Handling a high volume of appointment requests via calls, emails, and work queues.

Posted 5/20/2026full-timeRemote • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $29 per hourWebsite

About the role

Key responsibilities & impact

Responds to a high volume of appointment requests, including telephone calls, emails, work queues and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration.
Answers and triages incoming calls and requests in a prompt, professional, and polite manner.
Completes scheduling from work queues to fulfill requests from internal and external/referring providers.
Schedules patient appointments and reminds patients of necessary items to bring including their referral and medications.
Documents complete and clear messages and distributes messages regarding clinical questions and escalation messages promptly and appropriately.

Requirements

What you’ll need

High school diploma or general education degree (GED) preferred
Minimum 2 years of medical office or call center experience
Entry level computer skills (specific programs as deemed by department)
Strong customer service and phone etiquette skills
Accurate data entry skills

Benefits

Comp & perks

Total rewards package that supports our employees' health, life, career and retirement.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryschedulingappointment management

Soft Skills

customer servicephone etiquettecommunicationprofessionalismorganization

Certifications

high school diplomaGED