Cisco Voice Engineer – Information Technology
University of Maryland Faculty Physicians
full-time
Posted on:
Location Type: Hybrid
Location: Baltimore • Maryland • United States
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Salary
💰 $83,400 - $125,000 per year
About the role
- Responsible for the design, implementation, administration, and ongoing support of Cisco Unified Communications (UC) environment
- Designs, installs, configures, and maintains all Cisco UC infrastructure components
- Manages and troubleshoots Cisco voice gateways (ISR/ASR), CUBE, and other session border controllers
- Implements and manages enterprise dial plans
- Proactively monitors voice infrastructure health, call quality metrics, and system performance
- Provides Tier 2/3 escalation support for all voice-related incidents
- Develops and maintains comprehensive documentation for the voice infrastructure
- Performs system upgrades, patching, and regular maintenance of all UC components.
Requirements
- Bachelor’s degree in Computer Science, Engineering or related technology field or combination of education and experience
- Minimum 5 years of hands-on experience with Cisco Unified Communications solutions in an enterprise environment
- Cisco Certified Voice Professional (CCVP) Collaboration certification is preferred
- Cisco Certified Network Associate (CCNA) Collaboration certification is highly desired.
Benefits
- University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Cisco Unified CommunicationsCisco voice gatewaysCUBEsession border controllersenterprise dial plansvoice infrastructure monitoringcall quality metricssystem performancesystem upgradespatching
Soft Skills
troubleshootingdocumentationescalation support
Certifications
Cisco Certified Voice Professional (CCVP)Cisco Certified Network Associate (CCNA) Collaboration