Services Manager, Portal Services

University of Edinburgh Information Services Group

Service Manager managing the Portal Services team, ensuring user experience and service reliability at the University of Edinburgh. Overseeing web portal operations and implementing improvements.

Posted 7/8/2026full-time🇬🇧 United KingdomMid-LevelSenior💰 £41,064 - £48,822 per yearWebsite

About the role

Key responsibilities & impact

Responsible for routine operations, updates and management, ensuring that our services are reliable and robust.
Developing and maintaining policies, procedures and compliance information around the use of Portal services.
Carry out user research, gather user and business requirements, and provide business analysis and support.
Engage with schools, colleges and support departments to raise awareness of our services, and provide training and support materials for our users.

Requirements

What you’ll need

Experience of managing an IT service, with great problem solving and analytical skills.
Enthusiasm for making things better for our users.
Excellent communication skills.
Good technical skills, experience of working with web-based systems, and comfortable writing simple HTML and CSS.

Benefits

Comp & perks

Professional development and subject matter expertise
Opportunities to develop new skills and broaden your experience
Working within one of the world’s leading universities
Interesting work
Responsibility and autonomy
Contributing to the work and purpose of the University

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT Service ManagementBusiness AnalysisHTMLCSSUser Research

Soft Skills

Excellent CommunicationAnalytical SkillsEnthusiasm for Improvement