Supervisor, Access Services – Ortho, HSC

University of Arkansas System

Patient access supervisor overseeing orthopedic and HSC clinic operations at UAMS, Arkansas’ academic health sciences center. Managing staff productivity, scheduling, payments, training, and regulatory compliance.

Posted 8/5/2026full-timeNorth Little Rock • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Patient Access operations, ensuring compliance with healthcare regulations, and fostering a patient-centered care environment. Proficient in staff supervision, training, and performance evaluation within a healthcare setting.

Highest-signal resume keywords

Patient Access ManagementRegistration And Billing ExperienceEpic System KnowledgeTeam LeadershipRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationBilling ProceduresAppointment SchedulingCo-Pay CollectionPerformance MonitoringStaff TrainingWork Queue ManagementDocumentationEmployee EvaluationsHealthcare Compliance

Soft Skills

Organizational SkillsInterpersonal SkillsDecision-Making SkillsMotivationTeamwork

Tools & Technologies

Epic System

Certifications & Qualifications

Proof Of Legal Authority To WorkAnnual TB ScreeningCriminal Background Check

Industry Keywords

Patient Family-Centered CareCABCICEUAMSJoint Commission

About the role

Key responsibilities & impact

Manage day-to-day Patient Access outpatient operations at The Orthopedic North Little Rock and HSC Rodney Parham locations
Monitor staff activities and daily productivity, taking action to meet performance standards
Ensure work queue productivity, quality, and customer service expectations are met
Educate staff and provide timely information based on workload
Document personnel issues and promote a conducive work environment
Assist with employee evaluations
Supervise Access Coordinators and Patient Representatives
Schedule, reschedule, coordinate, and cancel appointments using hospital systems
Collect co-pays, deductibles, and patient account payments
Promote teamwork and model Patient Family-Centered Care concepts
Conduct team and one-on-one meetings with direct reports
Participate in onboarding, training, and staff development
Maintain compliance with clinic, CABC, ICE, UAMS, Joint Commission, and regulatory requirements

Requirements

What you’ll need

Bachelor’s degree in Business or related field plus three (3) years of registration and/or billing experience, or High School diploma/GED plus seven (7) years of registration and/or billing experience
At least three years of registration and/or billing experience in a healthcare environment under the high-school alternative
Excellent organizational and interpersonal skills
Well-developed decision-making skills
Highly motivated and self-directed, able to establish plans of action
Preferred: Advanced knowledge of Epic system and third-party payer requirements
Proof of legal authority to work in the United States on the first day of employment
Annual TB Screening
Criminal Background Check
Position subject to pre-employment screening, including criminal background, drug testing, and/or education verification

Benefits

Comp & perks

Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy