IT Support Specialist

University of Arkansas System

IT Support Specialist providing frontline technical support for the Division of Student Affairs at University of Arkansas. Responsible for troubleshooting, maintaining, and supporting hardware and software.

Posted 7/31/2026full-timeFayetteville • 🇺🇸 United StatesJunior💰 $43,923 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support within a customer-facing role, with proficiency in Windows systems, macOS, and iOS/iPadOS devices. Capable of managing hardware lifecycle and asset management while fostering positive working relationships in a team-oriented environment.

Highest-signal resume keywords

Technical Support ExperienceWindows Systems SupportMicrosoft Intune ProficiencyCompTIA A+ CertificationITIL Service Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportConfiguration ManagementSoftware DeploymentAsset ManagementConference Room Setup Support

Soft Skills

Customer Service SkillsTeam CollaborationInterpersonal Skills

Tools & Technologies

Active DirectoryTeamDynamixServiceNow

Certifications & Qualifications

CompTIA A+Valid Driver’s License

Industry Keywords

Information TechnologyComputer ScienceITILMixed Environments

Tech Stack

Tools & technologies

iOSMacOSServiceNow

About the role

Key responsibilities & impact

provides invaluable frontline technical support for the Division of Student Affairs
responsible for troubleshooting, maintaining, and supporting hardware and software
requires strong customer service skills, technical proficiency and the ability to work in a team-oriented environment serving a broad university community
Regular, reliable, and non-disruptive attendance is an essential job duty
ability to create and maintain collegial, harmonious working relationships with others

Requirements

What you’ll need

Associate’s degree in information technology, computer science or related field
At least one year of relevant experience providing technical support in a customer-facing role OR At least three years of relevant experience providing technical support in a customer-facing role
Experience supporting mixed environments, with emphasis on Windows systems, macOS, and iOS/iPadOS devices
Experience with configuration management and software deployment
Proficiency with Microsoft Intune and Active Directory
Asset management experience (hardware lifecycle, inventory audits, decommissioning)
Experience supporting conference room setups
Experience with ITIL service management and enterprise ticketing systems (TeamDynamix, ServiceNow, etc.)
CompTIA A+ or similar certification
Valid driver’s license

Benefits

Comp & perks

health, dental, life and disability insurance
tuition waivers for employees and their families
12 official holidays
immediate leave accrual
a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary