Financial Aid Specialist

University of Arkansas System

As a Financial Aid Specialist at University of Arkansas Grantham, provides remote support in the student funding process and collaborates with the Student Account Specialist to ensure service quality.

Posted 7/31/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maryland, Mississippi, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorMid-Level💰 $40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial aid processing, including Federal Student Aid and compliance with relevant regulations. Strong communication and analytical skills are essential for advising students and ensuring accurate documentation.

Highest-signal resume keywords

Federal Student Aid AdministrationCustomer Service ExperienceFinancial Aid Software ProficiencyAnalytical SkillsCompliance with Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Aid ProcessingStudent Enrollment ComplianceOutreach ActivitiesDocumentation SubmissionAnalytical Skills

Soft Skills

Effective CommunicationCounseling SkillsCollaboration

Tools & Technologies

Student Information SystemNSLDSCODVAOnceEdConnect

Industry Keywords

Federal Financial AidVeterans AdministrationDepartment of Defense BenefitsAccrediting Agency Regulations

About the role

Key responsibilities & impact

Provide front-line support in the student funding process
Work collaboratively with the Student Account Specialist to complete financial aid processing
Advise students on various forms in the financial aid process including Federal financial aid
Counsel students to determine financial aid needs/options and explain students’ rights and responsibilities
Conduct outreach activities to assist students with completion and submission of required forms and documentation
Ensure compliance with federal, state, and accrediting agency regulations pertaining to student enrollment, Federal Student Aid, Veterans Administration, and Department of Defense benefit eligibility

Requirements

What you’ll need

Bachelor’s degree preferred
2+ years customer service experience preferred
Experience with the administration of Federal Student Aid, VA, and TA funds preferred
Experience working in a remote environment preferred
Able to effectively communicate orally (in person and by telephone) and in writing
Experience using financial aid software (e.g., a Student Information System, NSLDS, COD, VAOnce, and EdConnect)
Must demonstrate strong analytical skills as well as professional phone and customer service skills

Benefits

Comp & perks

university contributions to health, dental, life, and disability insurance
tuition waivers for employees and their families
12 official holidays
immediate leave accrual
choice of retirement programs with university contributions ranging from 5 - 10% of employee salary