Patient Services Associate – Child Diagnostic Unit

University of Arkansas System

Patient Services Associate providing clerical and patient care support for the Child Diagnostic Unit at UAMS. Assisting patients and managing records within a healthcare environment.

Posted 7/29/2026full-timeLittle Rock • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient interaction skills, ensuring compassionate communication and efficient appointment management while maintaining compliance with HIPAA regulations. Proficient in electronic health record (EHR) documentation and insurance verification processes.

Highest-signal resume keywords

Patient RegistrationElectronic Health Record (EHR) ManagementInsurance VerificationExcellent Communication SkillsAppointment Scheduling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationAppointment SchedulingEHR DocumentationPayment Processing

Soft Skills

Compassionate CommunicationTeam CoordinationProblem-Solving

Certifications & Qualifications

UAMS PCT Course CompletionUAMS PSC Course Completion

Industry Keywords

HIPAA ComplianceBehavioral HealthPatient CareHealthcare Administration

About the role

Key responsibilities & impact

Greet and assist patients, families, and visitors in a professional and compassionate manner.
Register patients and verify demographic, insurance, and financial information.
Schedule, reschedule, and confirm appointments for behavioral health providers.
Answer incoming telephone calls and direct inquiries appropriately.
Maintain patient records and ensure accurate documentation within the electronic health record (EHR) system.
Obtain and process referrals, authorizations, and insurance verifications as required.
Collect copayments and process payments according to organizational procedures.
Coordinate communication between patients, providers, therapists, case managers, and other healthcare team members.
Assist with patient check-in and check-out processes.
Monitor provider schedules and assist with appointment management to optimize patient flow.
Maintain strict confidentiality of patient information in compliance with HIPAA and organizational policies.
Support behavioral health staff with administrative tasks, reports, and correspondence.
Identify urgent patient concerns and appropriately escalate matters to clinical staff.
Perform other duties as needed.

Requirements

What you’ll need

High School Diploma, GED, or formal education equivalent
1 year of work experience in the Health Care field
Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines
Successful completion of the UAMS PCT and PSC courses

Benefits

Comp & perks

Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy