Patient Services Associate

University of Arkansas System

Patient Services Associate providing clerical and patient care support in the Behavioral Health Service Line. Working under supervision to assist with medical records and patient care duties.

Posted 6/29/2026full-timeLittle Rock • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in clerical and patient care support within a behavioral health setting, with a focus on effective communication and conflict management skills. Successfully completes required training and adheres to guest care guidelines.

Highest-signal resume keywords

Clerical SupportPatient Care SupportConflict Management TrainingExcellent Communication SkillsHealth Care Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Records ProcessingPatient Admission and DischargeClerical Duties

Soft Skills

Oral CommunicationWritten CommunicationAbility to Follow Instructions

Certifications & Qualifications

UAMS PCT CourseUAMS PSC Course

Industry Keywords

Behavioral HealthInpatient UnitHealth Care

About the role

Key responsibilities & impact

The Patient Services Associate (PSA) in the Behavioral Health Service Line (BHSL) Women's Inpatient Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support.
The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN.
Performs tasks and duties for which they possess the competency that do not require a licensed practitioner.
In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit.
Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire.

Requirements

What you’ll need

High school, GED, or formal education equivalent
1 year of work experience in the Health Care field
Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines
Successful completion of the UAMS PCT and PSC courses

Benefits

Comp & perks

Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy