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Appointment Business Center Scheduler I/II
University of Arkansas SystemAppointment Business Center Scheduler coordinating patient appointments at UAMS. Requires strong communication skills and customer service orientation in a call center environment.
About the role
Key responsibilities & impact- Answers telephones and coordinates appointments in a call center environment
- Supports patient care activities
- Schedules, reschedules, coordinates, and cancels appointments
- Inputs and/or updates accurate patient information
- Communicates accurate and complete information
- Must maintain strict confidentiality
- Performs other duties as assigned
Requirements
What you’ll need- High school diploma/GED
- Basic proficiency with computers (preferably MS Office)
- Excellent telephone etiquette skills
- General knowledge of office machines including printers and scanners
- Level I : One (1) year of customer service experience
- Level II : Two (2) years of customer service experience
Benefits
Comp & perks- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceappointment schedulingdata entrypatient information management
Soft Skills
telephone etiquettecommunicationconfidentialityorganizational skills
Certifications
high school diplomaGED