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Patient Access Specialist
University of Arkansas SystemPatient Access Specialist ensuring seamless patient access and operational efficiency at UAMS. Performing pre-service activities and resolving patient access-related items within billing work queues.
About the role
Key responsibilities & impact- Analyze and reconcile the Daily Appointment Report (DAR) daily to ensure all scheduled appointments are accurately reflected in the electronic health record (EHR).
- Pre-service activities include, but are not limited to, insurance verification, referral authorization, documentation upload, and pre-registration.
- Serve as the subject-matter-expert on Government Payors.
- Resolve patient access-related items within billing work queues, including registration inaccuracies, insurance verification issues, and demographic corrections.
- Provide operational support by ensuring desk coverage as needed.
- This position will float to various clinics, including Jones Eye Institute, Cardiovascular, Internal Medicine, Primary Care, Specialty Clinics and Cancer Institute.
Requirements
What you’ll need- High School/GED plus 4 years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling OR Associate degree plus 2 years of experience in customer service, call center, business office administration, registration, billing, or scheduling.
- Bachelor’s Degree (Preferred)
- Three (3) years of experience in patient registration, scheduling, or billing in a healthcare environment. (Preferred)
- CHAA certification (Preferred)
Benefits
Comp & perks- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance verificationreferral authorizationdocumentation uploadpre-registrationpatient registrationschedulingbilling
Soft Skills
customer serviceoperational supportproblem resolution
Certifications
CHAA certification