Call Center Operator

University of Arkansas System

Call Center Operator managing incoming calls and providing after-hours answering services for UAMS. Working rotating shifts to support medical, educational, and research facilities.

Posted 6/23/2026full-timeLittle Rock • 🇺🇸 United StatesJuniorMid-LevelWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer serviceadministrative experiencetelephone etiquettebasic medical terminology

Soft Skills

excellent customer serviceexcellent verbal communicationability to follow oral instructionsread and write

Tools & Technologies

office machinesprinters

Certifications & Qualifications

high school diplomaGED equivalent

Industry Keywords

call center experienceUAMS servicesemergency codesmedical facilitieseducational facilitiesresearch facilities

About the role

Key responsibilities & impact

Must be able to work a rotating schedule of days, nights, occasional midnights, weekends and Holidays
The Call Center Operator is responsible for answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment
The Call Center Operator will also provide after-hours answering service for all UAMS outpatient clinics
Will assist with online physician call schedule changes as necessary
UAMS Call Center Operator will be required to activate emergency codes within the hospital and campus as necessary
This position will develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS

Requirements

What you’ll need

High school diploma or GED equivalent plus two (2) years of customer service and administrative experience
Excellent customer service skills
Excellent verbal communication skills
Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers
Ability to follow oral instructions, read and write
Preferred Qualifications: Call center experience
Knowledge in basic medical terminology

Benefits

Comp & perks

Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy