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Call Center Operator
University of Arkansas SystemCall Center Operator managing incoming calls and providing after-hours answering services for UAMS. Working rotating shifts to support medical, educational, and research facilities.
About the role
Key responsibilities & impact- Must be able to work a rotating schedule of days, nights, occasional midnights, weekends and Holidays
- The Call Center Operator is responsible for answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment
- The Call Center Operator will also provide after-hours answering service for all UAMS outpatient clinics
- Will assist with online physician call schedule changes as necessary
- UAMS Call Center Operator will be required to activate emergency codes within the hospital and campus as necessary
- This position will develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS
Requirements
What you’ll need- High school diploma or GED equivalent plus two (2) years of customer service and administrative experience
- Excellent customer service skills
- Excellent verbal communication skills
- Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers
- Ability to follow oral instructions, read and write
- Preferred Qualifications: Call center experience
- Knowledge in basic medical terminology
Benefits
Comp & perks- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceadministrative experiencetelephone etiquettebasic medical terminology
Soft Skills
excellent customer serviceexcellent verbal communicationability to follow oral instructionsread and write
Certifications
high school diplomaGED equivalent