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IT Operations Support Coordinator
University of Arkansas SystemIT Operations Support Coordinator managing IT support for staff and residents. Overseeing a team of student technicians and coordinating IT projects.
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Provide day-to-day IT support for staff and residents
- Manage a team of student desktop support technicians, ensuring timely resolution of support tickets, quality customer service, and consistent communication with end users
- Assist with the division’s IT lifecycle planning, including equipment audits and replacement schedules
- Coordinate IT projects for desktop support staff
- Collaborate with external vendors and campus partners
- Serve as the primary point of contact for departmental IT needs and escalate issues when necessary
- Build strong working relationships with staff and residents to better understand their technology requirements and ensure positive support experience
- Maintain collegial, harmonious working relationships with others
Requirements
What you’ll need- The formal education equivalent of a bachelor's degree in computer science, computer applications, information systems, or a related field from an accredited institution of higher education
- At least two years of experience in computer support OR At least four years of experience in computer support
- Experience with configuration management software including remote imaging, software deployment, and patch management from Microsoft and Dell
- Experience managing a preventative maintenance and lifecycle replacement program for IT equipment
- Experience working in a formal IT service management (ITSM) environment (e.g. ticketing systems, SLAs, incident/request workflows)
- Experience supervising, mentoring, or training student employees or part-time technical staff
- Experience troubleshooting and resolving software, hardware, and network issues
- Experience with asset management
Benefits
Comp & perks- university contributions to health, dental, life and disability insurance
- tuition waivers for employees and their families
- 12 official holidays
- immediate leave accrual
- choice of retirement programs with university contributions ranging from 5 to 10% of employee salary
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportconfiguration managementremote imagingsoftware deploymentpatch managementtroubleshootinghardware supportnetwork supportasset managementpreventative maintenance
Soft Skills
customer servicecommunicationteam managementrelationship buildingmentoringtrainingcollaborationproblem-solvingorganizational skillsconflict resolution