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Access Services Manager – Primary Care
University of Arkansas SystemManager overseeing Patient Access operations at UAMS clinic with teams of twenty employees. Focus on delivering exceptional patient care and compliance with healthcare policies.
About the role
Key responsibilities & impact- Manages the day-to-day Patient Access operations of a designated clinic or area
- Responsible for a minimum of twenty (20) direct and indirect reports located at possibly multiple locations on and off UAMS campus
- Responsible for the team’s performance meeting and/or exceeding the department standards as developed by the CABC Director
- Will comply with all CABC, Patient Access, Integrated Clinical Enterprise, and UAMS policies and ensure compliance among direct and indirect reports
- Serve as an advocate for enhanced patient access performance within the team
- Ensure the team provides the highest level of customer service and creates an atmosphere that motivates employees to work at optimal efficiency
- Responsible for sharing on-call responsibilities with other Access Managers including off hours when needed
Requirements
What you’ll need- Bachelor’s Degree in Healthcare or related field
- An additional four (4) years of experience may be substituted in lieu of the degree
- Five (5) years of experience in patient scheduling, registration, and/or billing in a healthcare work environment
- Two (2) years of supervisory experience preferred
- Advanced knowledge of EPIC and third-party payer requirements
Benefits
Comp & perks- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient schedulingregistrationbillingsupervisory experiencecompliancecustomer serviceperformance managementteam managementon-call responsibilitiesadvanced knowledge of EPIC
Soft Skills
leadershipcommunicationmotivationadvocacyorganizational skillsproblem-solvinginterpersonal skillsteamworkefficiencycustomer focus