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Manager – Access Services, Primary Care
University of Arkansas SystemManager overseeing day-to-day Patient Access operations for multiple reports at UAMS clinic. Responsible for compliance, performance, and excellent customer service.
About the role
Key responsibilities & impact- Manages the day-to-day Patient Access operations of a designated clinic or area
- Responsible for a minimum of twenty (20) direct and indirect reports located at possibly multiple locations on and off UAMS campus
- Responsible for the team’s performance meeting and/or exceeding the department standards as developed by the CABC Director
- Complies with all CABC, Patient Access, Integrated Clinical Enterprise, and UAMS policies and ensures compliance from direct and indirect reports
- Serves as an advocate for enhanced patient access performance within the team
- Ensures the team provides the highest level of customer service and creates an atmosphere that motivates employees to work at optimal efficiency
- Shares on-call responsibilities with other Access Managers including off hours when needed
Requirements
What you’ll need- Bachelor’s Degree in Healthcare or related field
- An additional four (4) years of experience may be substituted in lieu of the degree
- Five (5) years of experience in patient scheduling, registration, and/or billing in a healthcare work environment
- Two (2) years of supervisory experience preferred
- Advanced knowledge of EPIC and third-party payer requirements
Benefits
Comp & perks- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient schedulingregistrationbillingsupervisory experiencecompliancecustomer serviceperformance managementteam managementoperational managementhealthcare operations
Soft Skills
leadershipcommunicationmotivationadvocacyteamworkproblem-solvingorganizational skillsinterpersonal skillsconflict resolutioncustomer focus