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Practice Manager – Integrated Medicine
University of Arkansas SystemPractice Manager overseeing daily operations of a medical practice at University of Arkansas for Medical Sciences. Managing staff, budgeting, compliance, and improving patient satisfaction.
About the role
Key responsibilities & impact- Manages the daily operations of the service line team
- Schedules staff and prioritizes workload to meet compliance and customer service standards
- Adjusts staffing as needed
- Establishes staffing standards for the service line
- Monitors staff productivity
- Develops and implements process improvement activities as needed
- Participates in developing maintenance, capital equipment, and staff budgets for the service line and revenue cycle
- Oversees all aspects of staff onboarding and training
- Recruits, interviews, and hires new employees
- Develops onboarding training for new staff and facilitates the development of current staff
- Facilitates onboarding activities with IT
- Initiates coaching and progressive discipline as needed
- Holds monthly staff meetings and performs regular quality audits
- Ensures the workplace complies with all local, state, and federal codes and regulations
- Reviews all revenue cycle patient complaints
- Seeks resolution for complaints whenever possible
- Resolves conflicts between staff and patients
- Monitors patient satisfaction on an ongoing basis and implements changes to procedures to provide improved customer service
- Develops and maintains all medical and technical knowledge relevant to the service line
- Ensures that all relevant subspecialty needs and regulations are met
- Understands billing complexity within the practice area and subspecialties
- Researches billing, reimbursement, and prior authorization
- Other duties as assigned
Requirements
What you’ll need- Bachelor’s Degree in Healthcare, Business, Finance, or related field PLUS five (5) years of experience in a hospital, outpatient healthcare facility, or community clinic setting with increasing responsibility OR High School Diploma/GED PLUS nine (9) years of experience in a hospital, outpatient healthcare facility, or community clinic setting with increasing responsibility
Benefits
Comp & perks- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
process improvementstaff onboardingbudget managementconflict resolutionbilling complexityreimbursementprior authorizationquality auditscustomer service standardsstaff productivity monitoring
Soft Skills
leadershipcommunicationcoachingproblem-solvingorganizational skillsstaff recruitmenttraining developmentconflict managementteam managementcustomer satisfaction focus
Certifications
Bachelor’s DegreeHigh School Diploma/GED