Access Services Manager

Access Services Manager overseeing patient access operations, managing a team of 20, focusing on service excellence at UAMS.

Posted 5/24/2026full-timeLittle Rock • 🇺🇸 United StatesSeniorLeadWebsite

Key responsibilities & impact

The Access Services Manager supervises position manages the day-to-day Patient Access operations of an designated clinic or area.
The Manager is responsible for a minimum of twenty (20) direct and indirect reports located at possibly located multiple locations on and off UAMS campus.
This position is responsible for the team’s performance meeting and/or exceeding the department standards as developed by the CABC Director.
This position will comply with all CABC, Patient Access, Integrated Clinical Enterprise, and UAMS policies and will ensure that direct and indirect reports comply as well.
This position will serve as an advocate for enhanced patient access performance within the team.
The position is responsible for ensuring the team provides the highest level of customer service and creates an atmosphere that motivates employees to work at optimal efficiency.
Responsible for sharing on-call responsibility with other Access Managers including off hours when needed.

What you’ll need

Minimum Qualifications:
High School Diploma/GED
Nine (9) years of patient registration, billing, and/or scheduling in a healthcare environment
Two (2) years of supervisory experience OR Bachelor's Degree in Healthcare or a related field
Five (5) years of experience in patient registration, billing, and/or scheduling in a healthcare environment
Two (2) years of supervisory experience AND Must have excellent organizational and interpersonal skills in order to successfully interact with individuals of diverse backgrounds
Well-developed decision-making skills
Highly motivated and self-directed individual to establish plans of action
Preferred Qualifications:
Advanced knowledge of Epic system and third party payer requirements.

Comp & perks

Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient registrationbillingschedulingsupervisory experiencedecision-makingorganizational skillsinterpersonal skillscustomer service

Soft Skills

highly motivatedself-directedteam performance managementadvocacy for performanceemployee motivation

Certifications

High School DiplomaGEDBachelor's Degree in Healthcare