Associate Program Manager

University of Arkansas System

Oncology Social Work Program Manager responsible for administering patient financial assistance programs at UAMS. Ensures compliance and coordination of resources for oncology patients and families.

Posted 4/23/2026full-timeLittle Rock • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

The Oncology Social Work (OSW) Program Manager (non-licensed) is responsible for the coordination, administration, and oversight of patient financial assistance programs within the Oncology Social Work department.
This role manages the full lifecycle of financial assistance resources, including application review, grant administration (internal and external), expenditure tracking, and required reporting to ensure compliance and effective stewardship of funds exceeding $180,000 annually.
The Program Manager supports high-volume patient assistance operations, facilitating eligibility determination and coordination of financial resources such as lodging, transportation, food support, medications, and other essential needs.
This position ensures accurate documentation, tracking, and reporting of all assistance activities in alignment with institutional and funding requirements.
Additionally, the Program Manager coordinates lodging referrals for patients utilizing free or reduced-cost accommodations, working directly with patients and community partners to assess needs and secure appropriate arrangements.
This role is critical to ensuring timely access to financial support services, maintaining regulatory compliance, and optimizing the delivery of resources to oncology patients and their families.

Requirements

What you’ll need

Bachelor's degree in social work, business or related field
Two (2) years’ experience in healthcare, oncology, social services or care coordination project/program management with financial tracking and reporting requirements
Demonstrated strong customer service skills including effective communication, follow-through, service recovery and de-escalation
Proficient in technology systems, including Epic and Microsoft Office applications (Excel, Access, PowerPoint, etc.)
Proven ability to manage multiple stakeholders, systems, and competing priorities effectively

Benefits

Comp & perks

Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial assistance program managementgrant administrationexpenditure trackingeligibility determinationdocumentation trackingreportingcustomer servicecare coordinationproject management

Soft Skills

effective communicationfollow-throughservice recoveryde-escalationstakeholder managementprioritization