University of Arkansas System

Postpartum Call Center RN, PRN

University of Arkansas System

part-time

Posted on:

Location Type: Hybrid

Location: United States

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Job Level

Junior

About the role

  • The Postpartum Call Center RN plays a vital role in supporting postpartum women by conducting out within 7–10 days post-hospital discharge.
  • The RN conducts telephonic patient triage using clinical decision-making software to evaluate needs, offer guidance, and link patients to suitable care and resources.
  • This position operates in accordance with the Arkansas Nurse Practice Act and adheres to all institutional policies, procedures, and standards.
  • It delivers vital patient care support in a call center setting.
  • This posting will be used to fill multiple PRN RN Postpartum Call Center vacancies.
  • This position offers a dynamic hybrid work environment, primarily allowing you to work remotely. Candidates must reside in the state of Arkansas and have access to a reliable internet connection.

Requirements

  • Graduate of an accredited Nursing Program with an Associate's Degree, Nursing Diploma, Bachelor's in Nursing, or Master's in Nursing.
  • Valid RN License
  • Minimum of one (1) to five (5) years Registered Nursing experience, specifically within Women's Health
  • Call center experience preferred.
  • Clinical Service line experience in any of the following areas: Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Labor and Delivery, or High-Risk antepartum service preferred.
  • Bilingual (English/Spanish) OR Bilingual (English/Marshallese) preferred.
  • Proficiency in using call center technology and scheduling systems.
  • Proficiency with computers (preferably MS Office).
  • Telephone etiquette skills.
  • Proficiency in clinical decision-making and patient triage.
  • Strong communication and interpersonal skills to effectively interact with patients and healthcare teams.
  • Knowledge of postpartum care practices and patient support strategies.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Attention to detail and accuracy in patient care documentation.
  • Flexibility to adapt to varying workloads and patient needs.
  • Exhibits the ability to multitask, perform, and execute solutions to complex and occasional emergent situations to ensure the functioning of the call center and its mission to promote quality patient care and assure excellent service.
  • Critical thinking skills to include making decisions and solving problems using sound, inclusive reasoning and judgment based on all available information and facts.
Benefits
  • Health: Medical, Dental and Vision plans available for qualifying staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Registered NursingClinical decision-makingPatient triagePostpartum care practicesCritical CareEmergency Department (ED) experiencePhone TriageCase CoordinationLabor and DeliveryHigh-Risk antepartum service
Soft Skills
Communication skillsInterpersonal skillsAttention to detailFlexibilityMultitaskingCritical thinkingProblem-solvingAbility to work independentlyAbility to work collaborativelyTelephone etiquette
Certifications
RN LicenseAssociate's Degree in NursingNursing DiplomaBachelor's in NursingMaster's in Nursing