Success Coach

Universities of Wisconsin

Success Coach supporting online and continuing-education learners at Wisconsin’s public university system. Providing advising, coaching, academic progress monitoring, and wraparound student services.

Posted 8/10/2026full-timeMadison • Wisconsin • 🇺🇸 United StatesJunior💰 $50,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in academic advising, mentoring, and student services, with a strong focus on developing individualized learning plans and providing proactive support. Proficient in utilizing CRM software and student information systems to enhance student engagement and retention.

Highest-signal resume keywords

Bachelor's DegreeAcademic AdvisingCustomer Relationship Management (CRM) SoftwareSalesforce ExperienceExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Academic AdvisingIndividualized Learning PlansStudent Information SystemsCustomer Relationship Management (CRM)Problem SolvingActive ListeningMicrosoft Office SuiteEducational CoachingMonitoring Academic ProgressCareer Guidance

Soft Skills

MentoringQuality Customer ServiceCritical ThinkingAdaptabilityCollaboration

Tools & Technologies

SalesforceDatabasesSocial Networking Tools

Industry Keywords

Higher EducationStudent ServicesEnrollment ManagementRetention GoalsWork/Life Barriers

About the role

Key responsibilities & impact

Serve as the primary point person for assigned students throughout enrollment
Provide academic advising, mentoring, general student services, and educational coaching
Connect with assigned students and establish proactive wraparound support relationships
Develop individualized learning plans with resources and timely next steps
Monitor academic progress and intervene with students experiencing difficulty
Liaise with faculty and program representatives regarding student progress and mastery
Identify and address work/life barriers to student success
Provide career guidance and refer students to campus career services
Collaborate with stakeholders to meet enrollment and retention goals
Remain available and responsive during scheduled hours
Work with campus partners and program representatives

Requirements

What you’ll need

Bachelor’s degree
Minimum of 1 year of professional experience in advising, counseling, student services, human services or related field
Professional experience in a higher education setting preferred
Master’s degree in an appropriate field preferred
Experience with Customer Relationship Management (CRM) software preferred
Salesforce experience preferred
Experience with student information systems preferred
Excellent oral and written communication skills
Ability to match message delivery to audience needs via multiple delivery methods
Demonstrated ability to provide quality customer service
Demonstrated experience utilizing active listening and critical thinking skills to solve problems
Ability to thrive in a fast-paced, rapidly changing environment and handle ambiguity
Ability to use databases, Microsoft Office Suite, and social networking tools
Residency in or relocation to Wisconsin required
Eligibility to work in the United States without employer sponsorship required
Successful completion of criminal background and reference checks required

Benefits

Comp & perks

Excellent benefits package
Health contributions
Retirement contributions
Telecommuting or hybrid work options may be available
Equal opportunity and diversity and inclusion workplace