Universal Technical Institute, Inc.

Contact Center Specialist, Financial Aid

Universal Technical Institute, Inc.

full-time

Posted on:

Location Type: Remote

Location: Arizona • United States

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Salary

💰 $20 - $22 per hour

Job Level

Junior

About the role

  • Handle high-volume inbound and outbound calls to support student inquiries and outreach campaigns
  • Respond to student questions and assess financial status
  • Understand and accurately address general questions regarding programs, enrollment, and financial aid
  • Provide clear guidance on scheduling appointments, completing processes, or transferring to the appropriate team member
  • Apply effective communication techniques to manage and resolve concerns professionally
  • Work from activity queues in Dynamics CRM
  • Document all interactions promptly and accurately, ensuring timely notifications to the appropriate Financial Aid personnel
  • Ensure quality and consistency in student messaging
  • Maintain a positive and professional tone across all communications
  • Achieve daily, weekly, and monthly contact attempt goals for both inbound and outbound campaigns

Requirements

  • Must have a High school diploma or GED (required)
  • One (1) years of customer service or call center experience (preferred)
  • Experience in higher education, student services, or financial aid (preferred)
  • Familiarity with CRM systems (e.g., Microsoft Dynamics), Zoom/Teams for video workshops and basic computer proficiency (required)
Benefits
  • Paid Training
  • Tuition Waiver : Tuition waiver for you AND eligible dependents (UTI and Concorde programs)
  • Paid Time Off : Vacation, Sick, Flexible PTO, and Holiday pay
  • Retirement Matching
  • Paid Parental Leave : 4 weeks of paid for birthing and non-birthing parents
  • Insurance Coverage : Competitive medical, dental, and vision plans
  • Pet Insurance : through ASPCA
  • Health Plan Enrollment : Begins the first of the month after one full month of employment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecall center experiencefinancial aid knowledgestudent services experiencecommunication techniquesdocumentation skills
Soft Skills
effective communicationprofessionalismproblem-solvingorganizational skillspositive attitude
Certifications
High school diplomaGED