Universal Music Group, Inc.

Director, eCommerce Site Operations

Universal Music Group, Inc.

full-time

Posted on:

Location Type: Office

Location: Philadelphia • New York, Pennsylvania • 🇺🇸 United States

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Salary

💰 $34,500 - $212,369 per year

Job Level

Lead

About the role

  • Serve as the subject matter expert on the systems, tools, and processes that drive end-to-end eCommerce operations, ensuring seamless store management and alignment across teams
  • Lead internal and external partners through various day-to-day site operations: Act as the primary point of contact for functional leads, ensuring clear communication and accountability
  • Service as the Shopify Enterprise Business Lead
  • Oversee vendor relationships and ensure effective partnership management
  • Provide oversight on chart reporting operations to ensure compliance, accuracy of reporting, and alignment across teams
  • Drive department strategy and continuous improvement to strengthen store management operations
  • Shape the roadmap to advance innovation and capabilities
  • Lead special projects and UAT
  • Design and implement solutions for department-led initiatives
  • Own process refinement, efficiency improvements, and documentation standards
  • Partner with Compliance and Internal Audit teams to understand requirements, serve as control owners, and ensure the department meets all standards
  • Oversee and approve platform administration activities to safeguard accuracy and compliance
  • Manage team capacity planning and resource allocation to balance workload and priorities
  • Train, mentor, and develop store management team members at all levels to build skills and support career growth
  • Serve as the escalation point for critical issues, ensuring timely resolution and clear communication with stakeholders

Requirements

  • At least 5-7+ years working in e-commerce, music industry experience preferred
  • Strong track record of managing a team
  • Expert understanding of eCommerce
  • Natural ability to collaborate, serve, and balance the needs of cross-functional leaders, labels, and artists
  • Must be available to work nights, weekends, and holidays as needed, especially during priority releases, including regular midnight launches timed with music releases
  • Creative approach to problem solving
  • Extremely organized and comfortable streamlining many moving parts
  • Comfortable juggling multiple high-priority projects simultaneously
  • Trustworthy with sensitive information
  • Strong attention to detail and organization
  • Ability to stay calm and collected under pressure, and to be accountable for meeting deadlines
  • Flexible and able to adapt to changing client needs in a fast-paced environment
  • Strong critical thinking skills and an ability to make informed decisions based on data
  • Experience with Shopify required
  • Experience with Monday.com is a major plus
  • Proficiency in Keynote, Microsoft Office (particularly PowerPoint, Excel) and Mac OS
  • Bachelor’s degree in a related field
Benefits
  • Comprehensive medical, dental, vision, and FSA options
  • 100% coverage for out-patient mental health services
  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
  • A lifetime fertility support allowance of $30,000 to plan participants
  • Student Loan Repayment Assistance and Tuition Reimbursement
  • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
  • Flexible Paid Time Off (PTO) for exempt employees
  • 3-weeks PTO for non-exempt employees
  • 2-weeks paid Winter Break
  • 10 Company Holidays (including Juneteenth and Wellbeing Day)
  • Summer Fridays (between Memorial Day and Labor Day)
  • Generous paid parental leave for every type of parent

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
eCommerceShopifyUATprocess refinementreporting operationscapacity planningresource allocationdata analysisproject managementcompliance
Soft skills
collaborationproblem solvingorganizationcommunicationcritical thinkingadaptabilityteam managementattention to detailaccountabilitytime management