Manager, E-Commerce Operations

Universal Music Group, Inc.

E-Commerce Operations Manager at Universal Music Group overseeing eCommerce operations and inventory management. Collaborating across departments to enhance customer experience and streamline logistics.

Posted 4/30/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor inbound inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner, consistent with communicated customer timelines for select roster of stores
Support D2C department with the completion of ad-hoc client store and product requests, including review and approval of data entry by store managers at time of store/product launch
Work closely with warehouse partners, to streamline communication and drive process and quality
Serve as an advocate for the consumer experience from time of project ideation to post-sale engagement
Lead in weekly meetings to communicate project goals, statuses, and identify any potential bottlenecks
Produce and distribute frequent receiving, shipping, and inventory reports, including trouble shooting and resolving issues
Manual review, reporting and resolution of unfulfilled orders in the order management systems
Constantly collaborate and communicate across various eCommerce teams to assist in projects and flag issues with Customer Service, Store Management, and overall Operations teams
Available outside of business hours as needed for high security campaign announcement support

Requirements

What you’ll need

Preferred Bachelor’s degree in Business, Supply Chain, or a related field
Supply Chain, eCommerce or Software Quality Assurance experience
2-5 years experience working e-commerce
Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities.
A self-starter who is keen to identify opportunities for operational improvement and process documentation
Experience with workflow software (Microsoft Office, Google Sheets, Monday.com, etc)
Knowledge of Shopify a plus
Excellent verbal and written communication skills, with the ability to adjust as needed
Adept at working in a fast-paced environment and successfully juggle multiple projects and tasks with tight deadlines
Extremely detail-oriented and highly organized
Trustworthy with sensitive information

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
A variety of ways to prioritize much-needed time away from work including: Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Supply ChaineCommerceSoftware Quality Assurancedata entryinventory managementtroubleshootingprocess documentation

Soft Skills

collaborationcommunicationself-starteroperational improvementdetail-orientedorganizedability to juggle multiple projectsadaptability