Senior Manager, Technology User Enablement
Universal Music Group, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, District of Columbia, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $112,405 - $135,180 per year
Job Level
Senior
About the role
- Shape how teams across UMG discover, adopt, and extract value from the tools that power our creative and operational workflows.
- Guide the end-to-end application intake process, ensuring transparency, compliance, and alignment with enterprise priorities.
- Serve as a trusted advisor and internal consultant, helping teams determine when to leverage existing platforms and when to introduce new solutions.
- Lead the complete software intake lifecycle, from initial request and business justification through approval, procurement, and onboarding.
- Establish and manage a centralized intake workflow that enhances transparency, efficiency, and user experience.
- Partner cross-functionally with Technology, Procurement, Security, Privacy, and Legal to evaluate platforms for compliance, usability, scalability, and strategic fit.
- Support budgeting and financial assessment, including license models, usage tiers, and ROI considerations.
- Develop and maintain documentation, playbooks, and standardized processes for software onboarding.
- Identify opportunities to streamline, automate, and optimize the broader software lifecycle management process.
- Act as a trusted technology partner to employees at all levels, including senior executives and high-profile internal clients.
- Champion a user-first mindset that empowers employees to confidently adopt and maximize new tools.
- Build and manage enablement programs, including training, onboarding content, and ongoing learning initiatives.
Requirements
- 5+ years of experience in technology enablement, product management, digital transformation, or creative operations.
- Experience evaluating tools, running pilots, and managing onboarding across multiple business units.
- Proven ability to collaborate effectively with a wide range of business stakeholders.
- Background in building training programs, enablement content, or user communities to drive tool adoption.
- Comfort working across both creative and technical workflows.
- Strong executive presence and confidence engaging with senior leaders and high-profile internal customers.
- Ability to travel as needed, including internationally.
Benefits
- Comprehensive medical, dental, vision, and FSA options
- 100% coverage for out-patient mental health services
- Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
- A lifetime fertility support allowance of $30,000 to plan participants
- Student Loan Repayment Assistance and Tuition Reimbursement
- 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
- Flexible Paid Time Off (PTO) for exempt employees
- 3-weeks PTO for non-exempt employees
- 2-weeks paid Winter Break
- 10 Company Holidays (including Juneteenth and Wellbeing Day)
- Summer Fridays (between Memorial Day and Labor Day)
- Generous paid parental leave for every type of parent
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technology enablementproduct managementdigital transformationsoftware lifecycle managementonboardingfinancial assessmentROI considerationsdocumentationprocess optimizationtraining program development
Soft skills
collaborationexecutive presenceuser-first mindsetconsultingcommunicationstakeholder engagementleadershipadaptabilityproblem-solvingcross-functional partnership