Operations

• Play a critical role in the execution of eCommerce campaigns and storefront operations for our artist and label partners
• Work cross-functionally with account management, creative, production, technology, fulfillment, fans services and artist teams to ensure sites launch on time, products are live and accurate, and every fan experience meets the highest standards
• Serve as a point of contact for day-to-day operational questions and updates, providing clear and timely communication to internal and external stakeholders
• Support the Senior Manager and Campaign Manager in coordinating site launch activities and ensuring client expectations are met
• Assist in the client approval process for launches, coordinating with artist teams and their Legal representatives to ensure all required reviews and sign-offs are completed prior to site or campaign go-live
• Maintain flexibility and responsiveness to client and artist needs during major launches, including availability for key moments that may occur outside standard business hours
• Oversee day-to-day operations for a portfolio of high-priority artist stores, ensuring accuracy, timeliness, and seamless cross-functional execution
• Build transparent and open communication channels across teams to drive collaboration and trust
• Own the end-to-end setup and launch of products and campaigns
• Manage all product details, including titles, descriptions, UPCs, images, pricing, metadata, and promotions or discounts
• Ensure all content is accurate, compliant, and aligned with brand, legal, and creative standards across storefronts
• Implement front-end merchandising, taxonomy, and navigation updates as directed
• Partner with Order Management and Fulfillment to monitor and manage inventory
• Ensure inventory accuracy across systems to maintain reliable stock levels and prevent discrepancies
• Lead weekly reprocessing efforts to reconcile and update inventory data
• Assist with basic theme edits and site updates, applying foundational HTML and CSS knowledge
• Manage delivery of approved assets and theme builds for international markets
• Assist with chart reporting operations to maintain compliance and accuracy across all reporting activities
• Support reporting and documentation of campaign results, site performance, and other KPIs
• Collaborate with product, tech, and business teams to identify opportunities to improve workflows, site performance, and customer experience
• Lead hands-on user acceptance testing (UAT) as the primary tester, validating functionality, identifying issues, and ensuring all features are launch-ready
• Manage and support special initiatives and process improvement projects that enhance operational efficiency and business performance

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