Universal Audio

Administration

• Accurately enter, schedule and process high-volume purchase orders (POs)
• Resolve discrepancies between customer POs and NetSuite records regarding products and pricing
• Manage allocation during supply shortages
• Proactively monitor "In-Stock" vs. "Backordered" status, performing daily reconciliations
• Collaborate with the Planning and/or Forecasting team to provide feedback on regional demand trends in Europe/UK
• Proactively schedule releases to the 3PL (Third Party Logistics)
• Act as the "voice of the company" for customers regarding order status, tracking, and returns
• Manage the new customer onboarding process as it relates to Purchase Order acceptance
• Utilize all specialized pricing strategies within NetSuite
• Process rebate and price protection requests

Sales Administrator

Technical Program Manager

• Support software and marketing teams in planning and executing the roadmap.
• Develop detailed schedules and resource requirements
• Ensure timely delivery of software releases
• Proactively manage risks and mitigations
• Follow through to promptly escalate critical program issues and project roadblocks
• Drive cross-functional alignment on goals and priorities
• Lead cross-functional task coordination with other UA teams and services
• Proactively identify and manage constraints, dependencies, risks, and issues
• Manage deliverables/timelines for partner relationships
• Communicate development milestones, project schedules, and status updates
• Ensure requirements are clearly defined
• Ensure project documents are complete, current, and available for staff and leadership review.
• Prepare and present weekly program status to C-level management, communicating progress against deliverables and schedule
• Support the team by reporting schedule, bug, and delivery metrics in Program and Project Reviews
• Report team velocity, health, and sprint/release progress in recurring program reviews
• Contribute to continuous improvement on processes, tools, and metrics, proactively initiating changes when needed to ensure effectiveness.
• Maintain a focus on quality, predictability, scalability, repeatability, operational efficiency, and customer satisfaction

Sales Administrator

Digital Software Program Manager