Translates business objectives into functional requirements and solution designs
Plans, designs, implements, and supports technology system changes while working closely with Product Owners and business stakeholders
Responsible for reviewing project-related business analysis, identifying functional and systems requirements, and preparing specifications to support application development and product implementation
Works with system architects and developers to ensure requirements are satisfied
Acts as a liaison to the business to address challenges or required modifications
Assists with backlog grooming and prioritization with the business
Develops queries and user reports to pull and evaluate data
Uses data to identify root cause problems in systems and processes
Develops routine metrics that provide data for process management and indicators for future improvement opportunities
Measures system and process performance against requirements
Aligns projects to achieve improvements that close performance shortfalls
Analyzes project requirements, constructs workflow charts and diagrams, determines system capabilities, and assist with writing technical specifications for new application design and enhancements
Builds testing plans, scenarios, and scripts to support QA efforts
Coordinates user acceptance testing (UAT) and participates in unit/system tests
Implements routine operational process improvements
Assists management in assessing degree of risk impact, timeframe, and cost of re-engineering required to achieve the desired future state
Develops mitigation options for identified risks
Develops training materials and provides training using multiple methods such as instructor-led sessions, webinars, one-on-one, etc.
Provides end-user application support for all applicable applications

Requirements

Bachelor’s degree from fully accredited four year institution or equivalent years of work experience required
Experience in Business-to-Business (B2B) service organization, preferably as a Data Analyst with 7+ years equivalent experience
Proficiency and experience working with MS Office Suite, with strong Excel skills
Proficiency and experience working with SQL, SnowSQL, and Azure SQL
Proficiency and experience building Power BI reports, with strong skills in DAX & M Language
Experience with Python for data analysis preferred
Familiarity with R or MATLAB a plus
Proficiency of systems analyst techniques and tools
Strong understanding of theoretical and practical aspects of project management
Excellent knowledge and understanding of product in area of focus (CRM, ERP, Marketing, and Web Technologies)
Ability to assess data quickly and convert to meaningful information
Excellent verbal and written communication skills, including the ability to effectively convey ideas and suggestions via multiple modes of communication
Exhibits versatility and adaptability while interacting with customers, suppliers and outsourced relationships
Ability to work well independently as well as within a team environment
Demonstrates sound judgment and critical thinking
Receptive to constructive feedback from peers and mentors.

Benefits

health, vision, dental coverage
industry-leading retirement
time off programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisSQLSnowSQLAzure SQLPower BIDAXM LanguagePythonRMATLAB

Soft Skills

communicationcritical thinkingadaptabilityteamworkindependenceproblem-solvingjudgmentversatilityfeedback receptivenessproject management

Certifications

Bachelor's degree