Univar Solutions

Customer Account Partner

Univar Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Waxahachie • Texas • United States

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About the role

  • Take proactive ownership of customer issues & complaints, trouble shoot problems, and see them through to resolution
  • Assist customers in achieving strong value from Univar Solutions by efficiently and proactively handling all orders in a timely manner (beginning to end).
  • Must handle department requirements and standards on order entry and accuracy
  • Build and maintain strong professional relationships with customers and internal partners.
  • Work cross-functionally with all teams, raise unresolved issues to the appropriate internal teams
  • Document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required
  • Improve policy, procedures, and technology to enable the end-to-end process, relationships, and value more efficiently
  • Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data and analyst that anticipate customer’s needs and buying trends
  • Maintain ongoing high Net Promoter Scores

Requirements

  • Bachelor’s Degree preferred; High School degree required
  • Minimum 3 years customer service experience with a dedicated customer portfolio
  • SAP and Salesforce experience a plus
  • Proficient in MS Word, Excel, Outlook
  • Meticulous attention to detail
  • Ability to prioritize and handle a sophisticated workload and projects in a fast paced environment
  • Shown success in problem solving with cross-functional teams and various departments
  • Highly adaptable, self-motivated with a desire for continuous learning and improvement
Benefits
  • Health insurance
  • Flexible working hours
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceorder entryproblem solvingdata analysisupsellingattention to detailproject management
Soft Skills
proactive ownershiprelationship buildingcross-functional collaborationadaptabilityself-motivationcontinuous learningprioritization
Certifications
Bachelor's DegreeHigh School Degree