Customer Service Specialist
Univar Solutions
full-time
Posted on:
Location Type: Office
Location: Weston • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage the full order cycle by receiving and accurately processing customer orders, ensuring every step is handled with care from entry to delivery.
- Act as a trusted partner to customers, responding to inquiries, finding opportunities to meet their needs, and developing practical solutions that strengthen the business relationship.
- Build and sustain long-term customer partnerships by providing a consistent and professional experience, promoting trust and reliability.
- Communicate clearly and effectively, both with customers and across internal teams, to share updates, solve challenges, and keep processes running efficiently.
- Work together with colleagues, contributing to a positive team environment where knowledge and guidelines are shared.
- Quickly identify and address problems, managing order discrepancies, delays, or other issues proactively.
- Adapt to additional tasks and projects as needed, ensuring flexibility and responsiveness to evolving business needs.
Requirements
- University degree or equivalent experience with specialized training in a related field (i.e. chemistry, sales, or customer service) with two (2) years of customer service experience.
- Must exhibit strong organizational proficiency, attention to detail, and excellent time management capabilities.
- Demonstrated proficiency in problem-solving with the ability to effectively prioritize and multitask.
- Should be a fantastic colleague who is customer focused and dedicated, with a proven ability to confidently interact with internal and external partners.
- Must have strong computer skills using Microsoft Office suite including Outlook, Excel, and Word.
Benefits
- Paid training and development programs at every level.
- Global career advancement and mentoring opportunities.
- Education allowance.
- Competitive salary benefits to include; employer-paid medical & dental, short term and long term disability coverage, pension with employer-matched contributions.
- Employee Resource Networks that are advocating for advancing diversity, equity, and inclusion within the company.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceorder processingproblem-solvingtime managementorganizational proficiencyattention to detailmultitasking
Soft skills
communicationteam collaborationcustomer focusrelationship buildingflexibilityresponsiveness