Key Account Specialist/Manager

UniUni

Key Account Specialist managing client relationships and logistics solutions for UniUni's dynamic team. Aiming for long-term partnerships and customer satisfaction while enhancing service delivery.

Posted 5/20/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and nurture key client relationships to ensure long-term partnerships and satisfaction.
Serve as the primary point of contact for key accounts, addressing inquiries, concerns, and service requests in a timely manner.
Analyze client needs and develop customized solutions to enhance their logistics experience.
Monitor and track key account parcel deliveries, proactively resolving any service issues.
Conduct regular performance reviews with key accounts and provide data-driven insights.
Prepare and present tailored quotations by applying pricing policies and market intelligence.
Develop and maintain customer SOPs to ensure consistency in service delivery.
Collaborate with internal teams to optimize service performance and improve customer experience.
Track and manage account billing, ensuring invoices are processed and payments are collected on time.
Identify growth opportunities within existing key accounts to drive additional revenue.
Assist in the claims process and ensure timely resolutions for key account clients.
Take on additional tasks as needed to support business objectives.

Requirements

What you’ll need

Bachelor’s degree in Business, Logistics, or a related field; MBA preferred.
Minimum of 3 years of experience in key account management, business development, or sales within the logistics industry (preferably small parcel last-mile delivery).
Proven ability to develop and maintain strong client relationships while achieving business growth.
Strong negotiation, communication, and interpersonal skills with a customer-focused mindset.
Proficiency in CRM software and Microsoft Office Suite.
Analytical mindset with the ability to interpret data and market trends for strategic decision-making.
Ability to multitask in a fast-paced environment and adapt to changing priorities.
Willingness to travel as required.

Benefits

Comp & perks

Exciting opportunities for career growth
Dynamic work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

key account managementbusiness developmentsalesdata analysiscustomized solutionsperformance reviewsbilling managementclaims processmarket intelligenceservice delivery

Soft Skills

client relationship managementnegotiationcommunicationinterpersonal skillscustomer-focused mindsetanalytical mindsetmultitaskingadaptabilityproblem-solvingteam collaboration

Certifications

Bachelor’s degree in BusinessBachelor’s degree in LogisticsMBA