Technical Desk Analyst

UnityBPO

Technical Desk Analyst providing first-level technical support to healthcare professionals in New Mexico, Texas, and Arizona. Delivering outstanding service and resolving technical issues for clients efficiently.

Posted 5/5/2026full-timeRemote • Arizona, New Mexico, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $14 - $17 per hourWebsite

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Provide first-level technical support for hardware and software problems (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.)
Support multiple clients
Identify and document customer issues clearly and accurately
Escalate unresolved tickets to appropriate internal teams as needed
Accurately assign ticket urgency and impact following ITIL best practices
Assist clinicians—including doctors, nurses, and therapists—with EHR usability
Deliver outstanding customer service through clear communication, patience, and empathy
Provide offline assistance
Performs other duties as assigned to support team and business objectives

Requirements

What you’ll need

High School diploma or GED (or equivalent experience)
Must have hard wired connection to router.
Reliable high-speed internet connection required; satellite internet is not supported due to latency and stability limitations
Previous experience in a customer service or technical support role
Basic knowledge of PC operations and desktop applications
Strong verbal and written communication skills
Ability to multitask and problem-solve in a fast-paced environment
Openness to feedback and eagerness to learn
Adaptability and self-motivation in a remote work setting
Preferred but not required: CompTIA A+ certification
Experience working in Electronic Health Record (EHR) systems
Familiarity with medical terminology

Benefits

Comp & perks

Health insurance
Career Growth: We invest in your development and pay for technical certifications
Remote Flexibility: Work from the comfort of your home in NM, TX, AZ, or CO
Inclusive Culture: We welcome applicants of all ages and backgrounds, including stay-at-home parents and retirees
Supportive Environment: Be part of a team that values transparency, communication, and collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportPC operationsdesktop applicationsEHR systemsticket managementITIL best practicesVPNActive DirectoryVOIP telephonycustomer specific software applications

Soft Skills

customer servicecommunicationproblem-solvingmultitaskingadaptabilityself-motivationpatienceempathyopenness to feedbackeagerness to learn

Certifications

CompTIA A+High School diplomaGED