Technical Service Desk Analyst

UnityBPO

Technical Service Desk Analyst providing virtual technology support for healthcare professionals across the United States. Assisting clinicians with software issues and creating an exceptional customer experience.

Posted 4/24/2026full-timeRemote • Arizona, New Mexico, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $20 per hourWebsite

About the role

Key responsibilities & impact

Resolve technical software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures.
Assist multiple clients across different ticketing systems.
Quickly and efficiently identify the customer’s specific information.
Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
Provide End-User Electronic Health Record (EHR) usability assistance to clinicians.
Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling.
Work independently and effectively while maintaining good team interactions.
Partner with team members to ensure that the phones are covered during breaks, lunch, etc.
Must have flexibility in scheduling to meet the needs of the business.

Requirements

What you’ll need

High School diploma or G.E.D. equivalent/and or experience.
Previous experience in a Customer Service Environment
Working knowledge of PC operations and ability to navigate between different desktop applications
Excellent verbal and written communication skills.
Able to multi-task using multiple systems simultaneously
Ability to excel at problem solving – if you like logic puzzles, this is the job for you!
Will need to receive feedback and apply it in real-time
Ability to adapt to an ever-changing environment
CompTIA A+ Certification a plus
Knowledge of medical-based terms and phrases
Electronic Health Record – EHR experience – working within the EHR a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account UnityBPO Website LinkedIn All Job Openings 201 - 500 employees ⚕️ Healthcare Insurance ☁️ SaaS 📡 Telecommunications Healthcare Insurance
SaaS
Telecommunications UnityBPO is a healthcare technology company dedicated to enhancing the clinical and patient experience through robust technological solutions. They provide multi-tier 24/7 technical support, electronic health record (EHR) and clinical services, telehealth support, and IT services to healthcare institutions, including hospitals, physician practices, and home health providers. UnityBPO focuses on optimizing healthcare operations with their UnityWithin™ platform, offering enterprise automation, performance analytics, and collaboration tools. The company also emphasizes patient and family engagement through remote monitoring, education, and telehealth services, aiming to reduce provider burnout and improve clinician retention. Technical Service Desk Analyst Job not on LinkedIn 🔥 38 minutes ago 🌵 Arizona, New Mexico, +1 more states – Remote 💵 $16 - $20 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Resolve technical software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures.
Assist multiple clients across different ticketing systems.
Quickly and efficiently identify the customer’s specific information.
Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
Provide End-User Electronic Health Record (EHR) usability assistance to clinicians.
Create an exceptional customer service experience by bringing your polished communications, patience, and empathy for the customer calling.
Work independently and effectively while maintaining good team interactions.
Partner with team members to ensure that the phones are covered during breaks, lunch, etc.
Must have flexibility in scheduling to meet the needs of the business. 🎯 Requirements
High School diploma or G.E.D. equivalent/and or experience.
Previous experience in a Customer Service Environment
Working knowledge of PC operations and ability to navigate between different desktop applications
Excellent verbal and written communication skills.
Able to multi-task using multiple systems simultaneously
Ability to excel at problem solving – if you like logic puzzles, this is the job for you!
Will need to receive feedback and apply it in real-time
Ability to adapt to an ever-changing environment
CompTIA A+ Certification a plus
Knowledge of medical-based terms and phrases
Electronic Health Record – EHR experience – working within the EHR a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Learning Analyst – Ambulatory/Acute Care 🔥 1 hour ago OCHIN, Inc. 1001 - 5000 🤝 Non-profit ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Learning Specialist at OCHIN supporting health care innovation by leading educational programs and engagement initiatives. Requires experience in clinical settings and EHR systems. 🇺🇸 United States – Remote 💵 $74.5k - $119.2k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Mapping Analyst I 🔥 1 hour ago Finley Engineering Company, Inc. 201 - 500 📡 Telecommunications ⚡ Energy Website LinkedIn All Job Openings Mapping Analyst I responsible for data analysis and designing digital maps for broadband coverage. Collaborates with various departments to optimize mapping for broadband initiatives. 🇺🇸 United States – Remote 💵 $32 - $37 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Senior Analyst 🔥 1 hour ago DaVita Kidney Care 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Senior Financial Analyst supporting Corporate Development team in managing acquisitions and joint ventures. Requires financial modeling expertise and collaboration with various departments. 🇺🇸 United States – Remote 💵 $70k - $106k / year 💰 Post-IPO Debt on 2021-02 ⏰ Full Time 🟠 Senior 🧐 Analyst Clinical Development Analyst 🔥 2 hours ago Solventum 10,000+ employees ⚕️ Healthcare Insurance 📚 Education 🧘 Wellness Website LinkedIn All Job Openings Clinical Development Analyst at Solventum enhancing coding performance and optimizing client engagements. Collaborate with diverse teams to implement innovative health solutions. 🇺🇸 United States – Remote 💵 $96k - $132k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst Senior IT Assurance Analyst – SOX 🔥 2 hours ago Centene Corporation 10,000+ employees ⚕️ Healthcare Insurance 🤝 Non-profit 🌍 Social Impact Website LinkedIn All Job Openings Senior IT Assurance Analyst for Centene managing SOX compliance and risk reporting. Collaborating on IT controls and process improvements while ensuring audit readiness. 🇺🇸 United States – Remote 💵 $87k - $161.3k / year ⏰ Full Time 🟠 Senior 🧐 Analyst View More Analyst Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PC operationsEHR experienceproblem solvingmulti-taskingnavigating desktop applications

Soft Skills

communication skillscustomer servicepatienceempathyadaptability

Certifications

CompTIA A+ Certification