UnityBPO

Service Desk Analyst

UnityBPO

full-time

Posted on:

Location Type: Remote

Location: Arizona • New Mexico • United States

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Salary

💰 $14 per hour

About the role

  • Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones).
  • Identify and document customer issues clearly and accurately.
  • Escalate unresolved tickets to appropriate internal teams as needed.
  • Accurately document every call.
  • Deliver outstanding customer service through clear communication, patience, and empathy

Requirements

  • High School diploma or GED (or equivalent experience)
  • Must have hard wired connection to router.
  • Previous experience in a customer service or technical support role
  • Previous Call Center Experience
  • Basic knowledge of PC operations and desktop applications
  • Excellent verbal and written communication skills
  • Ability to multitask and problem-solve in a fast-paced environment
  • Ability to maintain and calm, professional demeanor in challenging situations.
  • Adaptability and self-motivation in a remote work setting.
  • Strong customer empathy, patience, and a commitment to provide high-quality service.
  • Preferred but not required: Experience with My Pres and My Chart
  • Familiarity with medical terminology
  • Experience working in Electronic Health Record (EHR) systems
Benefits
  • Mission-Driven Work: Support patients and healthcare teams to improve patient lives through technology
  • Career Growth: We invest in your development and pay for technical certifications
  • Remote Flexibility: Work from the comfort of your home in NM, TX, or AZ.
  • Inclusive Culture: We welcome applicants of all ages and backgrounds.
  • Leadership Access: Share your ideas directly with leadership, including the CEO
  • Supportive Environment: Be part of a team that values transparency, communication, and collaboration
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical supportPC operationsdesktop applicationsEHR systemsMy PresMy Chart
Soft Skills
verbal communicationwritten communicationmultitaskingproblem-solvingprofessional demeanoradaptabilityself-motivationcustomer empathypatience
Certifications
High School diplomaGED