United Way of Connecticut

Call Center Representative – 211 Contact Center Information and referral

United Way of Connecticut

full-time

Posted on:

Location Type: Hybrid

Location: Rocky Hill • Connecticut • United States

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Salary

💰 $21 - $24 per hour

About the role

  • Answer calls, chats and emails from people seeking support and community resources.
  • Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more.
  • Document each interaction clearly to ensure continuity and follow-up.
  • Help callers understand their options and feel empowered to take next steps.
  • Collaborate with a caring, mission-driven team that’s always ready to support you.

Requirements

  • High School Diploma or GED plus relevant experience
  • Individuals with backgrounds in social work, psychology, counseling, or human services
  • Experience in housing services, case management, advocacy, or call center environments
  • Customer service professionals who enjoy helping others problem-solve
  • Newly graduated candidates with relevant internship or volunteer experience.
Benefits
  • $1,000 sign-on bonus
  • Competitive Pay – $21/hour plus great benefits.
  • Hybrid Schedule – 4 remote days and 1 in-office day after training.
  • Paid, comprehensive training before you take your first live call.
  • Ongoing coaching, supervision and team collaboration.
  • 13 paid holidays per year.
  • Generous health benefits including 80% coverage of your medical plan premium and deductible.
  • Tuition reimbursement (after 1 year).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceproblem-solvingcollaborationcommunicationadvocacycase managementreferral assessmentdocumentationsupportempowerment
Certifications
High School DiplomaGED