United Way of Connecticut

Call Center Representative

• Answer calls, chats and emails from people seeking support and community resources.
• Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more.
• Researching and advocating for callers facing complex barriers.
• Help callers understand their options and feel empowered to take next steps.
• Document each interaction clearly to ensure continuity and follow-up.
• Follow established protocols while safeguarding caller confidentiality.
• Collaborate with a caring, mission-driven team that’s always ready to support you.

Call Center Representative – 211 Contact Center Specialist, Information and Referral

• Answer calls, chats and emails from people seeking support and community resources.
• Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more.
• Document each interaction clearly to ensure continuity and follow-up.
• Help callers understand their options and feel empowered to take next steps.
• Balance empathy with efficient problem-solving in a fast-paced environment.

Call Center Representative, 211 Contact Center Specialist - 1st Shift

• Answer calls, chats and emails from people seeking support and community resources.
• Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more.
• Document each interaction clearly to ensure continuity and follow-up.
• Help callers understand their options and feel empowered to take next steps.
• Collaborate with a caring, mission-driven team that’s always ready to support you.

Call Center Representative – 211 Contact Center Specialist, Information and Referral

Call Center Representative, 211 Contact Center Specialist - 1st Shift

Call Center Representative – 211 Contact Center Information and referral