United Way of Connecticut

Call Center Representative

• Answer calls, texts and chats from individuals in emotional or mental health crises.
• Provide compassionate support and use proven techniques to de-escalate situations.
• Connect callers to life-saving resources—whether it’s community providers, mobile crisis teams or emergency services.
• Document interactions clearly to ensure continuity of care.
• Work as part of a supportive team that always has your back.

Call Center Representative – Crisis Specialist

Call Center Representative – 211 Contact Center Specialist, Crisis

• Answer calls, chats and emails from people seeking support and community resources.
• Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more.
• Dig deeper when needed—researching and advocating for callers facing complex barriers.
• Help callers understand their options and feel empowered to take next steps.
• Document each interaction clearly to ensure continuity and follow-up.
• Follow established protocols while safeguarding caller confidentiality.
• Collaborate with a caring, mission-driven team that’s always ready to support you.

Call Center Representative – 211 Contact Center Specialist

• Be the calm in the storm: Answer calls, texts and chats from individuals in emotional or mental health crises.
• Provide compassionate support and use proven techniques to de-escalate situations.
• Connect callers to life-saving resources—whether it’s community providers, mobile crisis teams or emergency services.
• Document interactions clearly to ensure continuity of care.
• Work as part of a supportive team that always has your back.

Call Center Representative, Crisis Specialist – 2nd Shift

• Answer calls, chats and emails from people seeking support and community resources.
• Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more.
• Document each interaction clearly to ensure continuity and follow-up.
• Collaborate with a caring, mission-driven team that’s always ready to support you.

Call Center Representative – Crisis Specialist

Call Center Representative – 211 Contact Center Specialist, Crisis

Call Center Representative – 211 Contact Center Specialist

Call Center Representative, Crisis Specialist – 2nd Shift

Call Center Representative, 211 Contact Center Specialist, Crisis – 2nd Shift