United Way of Connecticut

Call Center Representative, 211 Contact Center Specialist, Crisis – 2nd Shift

United Way of Connecticut

full-time

Posted on:

Location Type: Hybrid

Location: Rocky Hill • Connecticut • United States

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Salary

💰 $21 per hour

About the role

  • Answer calls, chats and emails from people seeking support and community resources.
  • Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more.
  • Document each interaction clearly to ensure continuity and follow-up.
  • Collaborate with a caring, mission-driven team that’s always ready to support you.

Requirements

  • Individuals with backgrounds in social work, psychology, counseling, or human services
  • Experience in housing services, case management, advocacy, or call center environments
  • Customer service professionals who enjoy helping others problem-solve
  • Newly graduated candidates with relevant internship or volunteer experience
  • Minimum Qualifications High School Diploma or GED plus relevant experience
Benefits
  • $1,000 sign-on bonus
  • $21.00 - $23.65/hour + $1.00/$2.00 shift differential for qualified hours worked
  • An outright 5% 401(k) contribution.
  • Paid Time Off in a calendar year – you begin accruing immediately!
  • 13 paid holidays per year.
  • Generous health benefits including 80% coverage of your medical plan premium and deductible.
  • Tuition reimbursement (after 1 year).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer serviceproblem-solvingcollaborationcommunication