Call Center Representative – 211 Contact Center Specialist
United Way of Connecticut
full-time
Posted on:
Location Type: Hybrid
Location: Rocky Hill • Connecticut • United States
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Salary
💰 $21 per hour
About the role
- Answer calls, chats and emails from people seeking support and community resources.
- Assess needs and provide accurate, meaningful referrals for housing, utilities, food, healthcare and more.
- Dig deeper when needed—researching and advocating for callers facing complex barriers.
- Help callers understand their options and feel empowered to take next steps.
- Document each interaction clearly to ensure continuity and follow-up.
- Follow established protocols while safeguarding caller confidentiality.
- Collaborate with a caring, mission-driven team that’s always ready to support you.
Requirements
- High School Diploma or GED plus relevant experience
- Individuals with backgrounds in social work, psychology, counseling, or human services
- Experience in housing services, case management, advocacy, or call center environments
- Customer service professionals who enjoy helping others problem-solve
- Newly graduated candidates with relevant internship or volunteer experience.
Benefits
- $1,000 sign-on bonus
- Spanish- or Portuguese-speaking applicants who are hired and pass certification after 90 days on the job will get an additional $.75 per hour (an additional $1.50 per hour for both languages).
- An outright 5% 401(k) contribution.
- Paid Time Off in a calendar year – you begin accruing immediately!
- 13 paid holidays per year.
- Generous health benefits including 80% coverage of your medical plan premium and deductible.
- Tuition reimbursement (after 1 year).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationadvocacyproblem-solvingcollaborationcustomer serviceresearchdocumentationconfidentialityempowermentneeds assessment
Certifications
High School DiplomaGED