Call Center Representative – 211 Contact Center Specialist, Crisis
United Way of Connecticut
full-time
Posted on:
Location Type: Hybrid
Location: Rocky Hill • Connecticut • United States
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Salary
💰 $24 - $27 per hour
Job Level
About the role
- Answer calls, texts and chats from individuals in emotional or mental health crises.
- Provide compassionate support and use proven techniques to de-escalate situations.
- Connect callers to life-saving resources—whether it’s community providers, mobile crisis teams or emergency services.
- Document interactions clearly to ensure continuity of care.
- Work as part of a supportive team that always has your back.
Requirements
- Bachelor’s degree + 1 year in human services.
- Backgrounds in social work, psychology, counseling or criminal justice.
- Experience in crisis response, mental health services, shelters or hotlines.
- Customer service pros looking for meaningful work.
- Recent grads with relevant internships.
- Crisis-related experience preferred.
Benefits
- $1,000 sign-on bonus
- $4.00 shift differential for qualified hours worked
- An outright 5% 401(k) contribution.
- Paid Time Off in a calendar year – you begin accruing immediately!
- 13 paid holidays per year.
- Generous health benefits including 80% coverage of your medical plan premium and deductible.
- Tuition reimbursement (after 1 year).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
compassionate supportde-escalation techniquescommunicationteamworkdocumentation
Certifications
Bachelor's degree