Community Resource and Engagement Coordinator

United Way for Greater Austin

Community Resource & Engagement Coordinator at United Way for Greater Austin managing resource databases and community outreach. Focused on improving access to vital social service information for Central Texas residents.

Posted 7/28/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in community engagement and resource management, with a strong focus on disaster response coordination and maintaining comprehensive resource databases. Bilingual communication skills in English and Spanish enhance outreach and support for diverse community needs.

Highest-signal resume keywords

Community EngagementDisaster Response CoordinationResource Database ManagementBilingual Communication (English/Spanish)Knowledge of Social Service Landscape

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Database ManagementCommunity Resource AnalysisResearch SkillsWriting and Editing SkillsTraining Development

Soft Skills

Excellent Communication SkillsCustomer Service SkillsAbility to Work IndependentlyPassion for Improving Access to Information

Tools & Technologies

2-1-1ConnectCTXReferral Platforms

Industry Keywords

Non-ProfitSocial ServicesDisaster ResponseCommunity Resource NavigationBorder-Region Social Services

About the role

Key responsibilities & impact

Ensure that United Way resource databases for the Rio Grande Valley and Laredo area are comprehensive, up-to-date, accurate, and easy to use for callers and online users, and adhere to database policies, procedures, and criteria established by organizational, state, and national governing bodies.
Research, gather, and analyze community service information, and complete daily database edits and full agency reviews.
Build awareness of 2-1-1, ConnectCTX, and other programs across United Way’s multi-region area.
Engage and support community partners and social service providers to maintain up-to-date resource information, participate in a closed-loop navigation system, and help organizations implement 2-1-1, ConnectCTX, and other United Way programs into their workflows.
Provide outreach and education to community-based organizations, attend community events, and create and conduct navigation programs and community resource trainings across the Rio Grande Valley and Laredo area as needed.
Support frontline staff through resource database, seasonal programs, training, and respond to staff resource verification and new agency requests.
Serve as the operational lead for disaster resource response across the Rio Grande Valley, Laredo area, and South Central Texas region, planning and executing response efforts before, during, and after disasters, in support of the Community Resource & Engagement Sr. Manager.
Serve as the on-call point of contact for statewide 2-1-1 disaster resource coordination, gathering and disseminating time-sensitive, critical information including Resource News Item (RNI) management, Local Impact Summaries (LIS), and network After Action Reports (AAR).
Escalate contract-level decisions, statewide policy questions, and high-severity disaster events to the Community Resource & Engagement Sr. Manager.
Assist other staff and perform other duties as assigned by the Community Resource & Engagement Sr. Manager.

Requirements

What you’ll need

Bachelor's degree preferred, or equivalent combination of education and relevant experience
At least three years of full-time work experience in community engagement, non-profit, disaster response, or library settings
Considerable knowledge of community resources, social service landscape, or disaster response efforts
Experience managing community resource databases or referral platforms strongly preferred
Familiarity with border-region social services, immigration-adjacent resource networks, and the community context of the Rio Grande Valley and Laredo area strongly preferred
Excellent writing and editing skills
Passion for improving access to information
Excellent communication skills and internal/external customer service skills are required
Bilingual (English/Spanish) strongly preferred, given the communities served
Ability to work independently across a multi-region service area with minimal day-to-day oversight, including 24/7 availability and travel during scheduled disaster duty windows
Reliable transportation and a valid driver's license for regional travel
Must reside within the Rio Grande Valley or Laredo area (Cameron, Hidalgo, Starr, Willacy, Jim Hogg, Webb, or Zapata counties)

Benefits

Comp & perks

Competitive Compensation
Hybrid Work Option
Employer 403(b) Matching
Employer-Sponsored Health Insurance (for employees)
Dental Insurance
Vision Insurance
Flexible Spending Account (FSA)
Generous Paid Time Off (PTO)
Paid Parental Leave
FMLA
Employee Assistance Program (EAP)